I have a problem on my website. Their are few screenshots. My schedule begin at 8am and the first appointement is available at 8:15. It's okay on the front of the site. But, when I schedule an appointment on the backoffice the first hour is 9:15 and i don't know why. It was 8:15 few days ago and now... I know their is winter hour in few days but the problem stil in 28 and 29 October.
Can you help me please. * I'm french, sorry for my english ;)
Please check the employee work hours not general work hours.
The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this.
When you go to Amelia/Employees, and select that employee, go to the Work Hours tab. In there create several working periods. For example:
My employee would work on "Service 1" and "Service 2" from 08:00 - 10:30, on "Second" service from 10:30 - 15:30, and then again on "Service 1" and "Service 2" from 15:30 - 24:00.
You'd be adding these periods by clicking on the blue + sign next to the name of the day, in the top right.
Also you can try and turn off option remove busy time slots in settings integration for Google and Outlook calendar. Perhaps there is something in employee modal. But if this appears fine on the front end then this should not be an issue.
So then please check if you have some booked appointment for that time already.
If you do not then check the time zone of your site and make sure that it is set to city not to UTC for example and check the time zone of your employee in employee modal.
Hi,
I have a problem on my website. Their are few screenshots. My schedule begin at 8am and the first appointement is available at 8:15. It's okay on the front of the site.
But, when I schedule an appointment on the backoffice the first hour is 9:15 and i don't know why. It was 8:15 few days ago and now... I know their is winter hour in few days but the problem stil in 28 and 29 October.
Can you help me please.
* I'm french, sorry for my english ;)
Thank's
Attached files: Capture d’écran 2024-10-24 à 16.51.27.png
Capture d’écran 2024-10-24 à 16.50.51.png
Hello there,
Thank you for reaching out to us.
Please check the employee work hours not general work hours.
The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this.
When you go to Amelia/Employees, and select that employee, go to the Work Hours tab. In there create several working periods. For example:
My employee would work on "Service 1" and "Service 2" from 08:00 - 10:30, on "Second" service from 10:30 - 15:30, and then again on "Service 1" and "Service 2" from 15:30 - 24:00.
You'd be adding these periods by clicking on the blue + sign next to the name of the day, in the top right.
Also you can try and turn off option remove busy time slots in settings integration for Google and Outlook calendar. Perhaps there is something in employee modal. But if this appears fine on the front end then this should not be an issue.
So then please check if you have some booked appointment for that time already.
If you do not then check the time zone of your site and make sure that it is set to city not to UTC for example and check the time zone of your employee in employee modal.
Hope one of these helps.
Kind Regards,
Marko Davidovic
[email protected]
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