Hey everyone!
With the holiday season upon us, we want to share our upcoming working hours:
- New Year: Our team will be off on January 1st and 2nd. We’ll be back on Friday, January 3rd, to respond to any messages received during this time.
- Weekend: As usual, we don’t work on weekends, so January 4th and 5th will also be non-working days.
- Orthodox Christmas: Our office will be closed on Monday and Tuesday, January 6th and 7th for the holiday.
After that, we’ll return to our regular schedule and assist you as quickly as possible.
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find tons of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel), which might just have the answers you need while we’re away.
Thanks a bunch for your understanding and support!
Warm regards and happy holidays!
TMS
customers have been reporting that they are not receiving the email notifications. i am registered to receive a copy of the notifications and I am receiving them. is there somewhere in amelia to see the notification history?
Hello TAFF,
Thanks for reaching out to us.
An issue with email notifications could be caused by several reasons:
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website and see what's going on.
Kind Regards,
Stefan Petrov
[email protected]
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Would really appreciate your review of our settings. I will send credentials in a private reply.
Amelia notifications have been working for the past few years, and we haven't made changes to the configuration. We're using PHP Mail as the Mail Service.
We send 4 email notifications upon booking; 1 to the customer, 1 to our staff, and I get a copy of both. The only one not being received is the one to the customer. I receive the copies of both notifications.
Hi TAFF,
I see, you have SMTP protocol configured in a third-party plugin. In that case, you need to change the mail settings in Amelia to WP mail, since having it configured to SMTP on both places, creates a conflict.
Please, feel free to test the notifications now and let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Stefan,
It is working again. Thank you. Did you change the Amelia settings from SMTP to WP Mail?
Also, why would this have stopped working last week after it's been working for several years?
Hi TAFF,
Yes, in the use case you have currently (SMTP configured in a third-party plugin), you need to change the settings to WP mail in Amelia. Having SMTP in both places creates a conflict, and the emails won't be sent. The other way is to configure SMTP directly in Amelia, but this also works.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables