We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello Amelia Support Team,
We have used the Google Calendar integration with the employee calendar in Amelia for some time now, and it has worked flawlessly until we recently added special days for certain services.
After setting custom time availability for specific services on special days, the calendar correctly reflects the adjusted times for these services. However, for other services that do not have special days assigned, no available times are showing at all, as demonstrated in the attached image.
As a temporary workaround, we have assigned special day time slots to the other services as well, which resolves the issue. However, this is not an ideal long-term solution, as the regular work hours for employees are already set from 9 AM to 4 PM and were functioning properly before adding the special days.
Could you please assist us in resolving this issue? We would appreciate any guidance or fixes to restore the regular availability for services without special day assignments.
Thank you for your help!
Edit: The special day time slots are outside the regular working hours, in case that detail is relevant.
Attached files: Skjermbilde 2024-10-23 191051.png
It's also an issue when we create multiple special days for more than one service, and then the calendar becomes completely unavailable for one of them like the image.
So what we thought was a temporary solution does not work either.
Hello Odin,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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