Lorsque j'utilise WordPress, dans l'onglet "Amelia", section "Services", je rencontre un problème. Dans l'onglet "Offre", après avoir cliqué sur "Gérer les forfaits", je tente de réserver via le bouton "Prendre rendez-vous". Cependant, à ce stade, il m'est impossible de valider la réservation : lorsque je clique sur le bouton de validation, rien ne se passe.
Pourriez-vous m'aider à résoudre ce problème ? J'aimerais pouvoir réserver des séances pour mes clients et faire en sorte que celles-ci soient déduites automatiquement de leur forfait.
Merci d'avance pour votre aide.
Translation in English:
Hello,
When using WordPress, in the "Amelia" tab under "Services," I’m encountering an issue. In the "Offer" section, after clicking on "Manage Packages," I try to book an appointment through the "Book Appointment" button. However, at this stage, I’m unable to finalize the booking—when I click the confirmation button, nothing happens.
Could you please assist me in resolving this issue? I would like to be able to book sessions for my clients and have them automatically deducted from their package.
Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occurred?
If that is the case, you should change the email of that customer or employee and it will be resolved as it causes a conflict between roles and permissions.
Would you be able to provide us with a Staging site, along with WP-admin (Administrator) user, FTP credentials and the database access ( Either link with credentials for PHPMyAdmin or Hosting Panel), so our developers can debug the plugin, and see what's going on?
Hi, thank you for your response. I tried again today, but unfortunately, it’s still not working on my end. I’m not sure why it works for you but not for me. Is there another way to book the session for my client through Amelia, ensuring it’s deducted from their package?
Thank you for sharing the screen recording. To help investigate the issue further, please open the console in your browser (press F12 or right-click and choose "Inspect" then go to the "Console" tab). After doing this, please try the same steps again and share the console output along with the screen recording. This will help us identify if there are any errors or warnings that could be affecting the process.
Please test it out by updating the plugin to the 7.9 version and let me know if other admins have the same issue as I could not replicate it with mine?
It's WORKING!! Thanks so much for your time and patience—I really appreciate it!
Just a small suggestion for the future: it would be great if, when I book a session for a client in my agenda, I could choose whether to use one of the sessions from their package/offer or not.
Currently, even though it’s now working, I still have to go to Services → Offers → and then book the session, which I can't do from my phone, and my employees can't do either.
I also noticed that when my clients book a session, they aren’t prompted to connect with their Google Calendar or any other option. Anything i can do to change that ?
Thank you so much for your suggestion! We always appreciate user feedback, as it helps us improve the platform.
Regarding the Google Calendar integration, clients should be able to connect their Google Calendar during the Congratulations step after they’ve completed the booking. They’ll be prompted with an option to add the event to their calendar there. I hope this clears up any confusion!
If you need any further assistance, feel free to reach out!
Bonjour,
Lorsque j'utilise WordPress, dans l'onglet "Amelia", section "Services", je rencontre un problème. Dans l'onglet "Offre", après avoir cliqué sur "Gérer les forfaits", je tente de réserver via le bouton "Prendre rendez-vous". Cependant, à ce stade, il m'est impossible de valider la réservation : lorsque je clique sur le bouton de validation, rien ne se passe.
Pourriez-vous m'aider à résoudre ce problème ? J'aimerais pouvoir réserver des séances pour mes clients et faire en sorte que celles-ci soient déduites automatiquement de leur forfait.
Merci d'avance pour votre aide.
Translation in English:
Hello,
When using WordPress, in the "Amelia" tab under "Services," I’m encountering an issue. In the "Offer" section, after clicking on "Manage Packages," I try to book an appointment through the "Book Appointment" button. However, at this stage, I’m unable to finalize the booking—when I click the confirmation button, nothing happens.
Could you please assist me in resolving this issue? I would like to be able to book sessions for my clients and have them automatically deducted from their package.
Thank you in advance for your help
Attached files: Capture d’écran 2024-10-23 à 18.17.08.png
Capture d’écran 2024-10-23 à 18.27.11.png
Capture d’écran 2024-10-23 à 18.27.31.png
Hello,
Thank you for reaching out to us.
Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occurred?
If that is the case, you should change the email of that customer or employee and it will be resolved as it causes a conflict between roles and permissions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Hi, Thanks for your reply.
One employe was actually myself so i change it. But it still doesn't work. do you have any others solutions ?
Thanks
Hello Cédric,
Would you be able to provide us with a Staging site, along with WP-admin (Administrator) user,
FTP credentials and the database access ( Either link with credentials for PHPMyAdmin or Hosting Panel),
so our developers can debug the plugin, and see what's going on?
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Cédric,
I tested it out and it works just fine.
Please let me know if this works from your end as well.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi, thank you for your response. I tried again today, but unfortunately, it’s still not working on my end. I’m not sure why it works for you but not for me. Is there another way to book the session for my client through Amelia, ensuring it’s deducted from their package?
Hello Cédric,
Thank you for the update on this.
As I could not replicate this issue, can you please provide me with the screen recording of this issue and I will assist you with it?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Here is a link to the screen record https://we.tl/t-Y9WjfGcSgi
After recording, i change the statut of the paiement to "pay" but it didnt change anything.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello here is the video with the consol tab. not sure if i did it correctly, but here it is https://we.tl/t-upTEJoYsgN
Hello Cédric,
Thank you for the update on this.
Please provide me with admin credentials of your admin user and I will assist you with this.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Cédric,
Thank you for the update on this.
I will let you know as soon as possible.
I appreciate your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Cédric,
Thank you for your patience.
Please test it out by updating the plugin to the 7.9 version and let me know if other admins have the same issue as I could not replicate it with mine?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
It's WORKING!! Thanks so much for your time and patience—I really appreciate it!
Just a small suggestion for the future: it would be great if, when I book a session for a client in my agenda, I could choose whether to use one of the sessions from their package/offer or not.
Currently, even though it’s now working, I still have to go to Services → Offers → and then book the session, which I can't do from my phone, and my employees can't do either.
I also noticed that when my clients book a session, they aren’t prompted to connect with their Google Calendar or any other option. Anything i can do to change that ?
Hello Cédric,
Thank you so much for your suggestion! We always appreciate user feedback, as it helps us improve the platform.
Regarding the Google Calendar integration, clients should be able to connect their Google Calendar during the Congratulations step after they’ve completed the booking. They’ll be prompted with an option to add the event to their calendar there. I hope this clears up any confusion!
If you need any further assistance, feel free to reach out!
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables