Hello,

I'm Japanese user.

I have two questions.

1. I am unable to make a new reservation from your customer panel. When a customer tries to add a reservation, no matter what date and time they select. The message “この時間は選択できません（＝This time cannot be selected”）”appears no matter which date and time is selected.

Rescheduling works fine. Also, I can add reservations on the admin side without any problem. I think I may have changed something in my settings because I used to be able to make new reservations from the customer panel.

Please let me know if you can find the cause.

2. I have set Amelia not to send Google Calendar invitation emails, but when I add a reservation on the administrator's side, an invitation email is automatically sent to the customer. Please let me know if there is a way to prevent invitation mails from being sent even when reservations are added by the administrator.

Hello stefan

Please support me again.

I've left the permissions as they were last time, so please try logging in.

Hello,Stefan 

Thank you for your support.

I'm waiting for the feedback.

Hello Stefan!

Thanks for doing the research.

I am aware that if the maximum capacity of services included in the same package is set to 1, it will be ready to be added to the customer after the booked service (Zoom session) is finished and there are no future bookings after the end of the booked time. Is that correct?

I know that the slots that are already reserved are hidden and cannot be reserved.

The problem is that when a customer wants to make an additional reservation, even though there are no future reservations, when they select any of the available slots, the reservation button says “This time cannot be selected”.

Why is this?

Google Calendar is rarely scheduled.

All dates and times that are not scheduled on Google Calendar are not available for booking in the client panel.

Stefan! can you REPLY TO MY TICKETS AND MULTIPLE EMAILS!!! its getting extremely frustrating now! 15 hours no reply. 

Hello stefan

I have not made any changes to my settings since I sent you the message the other day, so I do not know what is causing this.
I tried with my test account and was able to log in as normal.

I don't know if it is a problem with the Amelia system or with my settings, but is there any conceivable cause that I can manipulate?

Hello Stefan

I and my client are having problems with a package that Stefan purchased for testing.

I created a test account again as well as Stefan and tried to book after logging into the customer panel, but for some reason I get an error.

The problem has not improved on the Japanese user side.
Why it works fine with Stefan's account I do not know.

Can I also make a second reservation with my Stefan account?

I just tried to remove the reservation restrictions per customer, but it did not improve the problem.

Hi Stefan

I am surprised that Stefan was able to book through the customer panel!

I just logged in with the same test account and tried to make a reservation from the customer panel, but it still failed with an error.

It is strange that Stefan was able to make a reservation and I was not able to, even though we logged in as the same user.

I tried on several devices with different IP addresses, but still could not make a reservation with an error.

If the same page and same user gives different results, I guess it means that the error is displayed in different countries.

I'm not sure what to do about this.

Can you think of anything that I might be able to do, other than deleting the Amelia plugin and reinstalling it in WordPress?

I will try various methods I can think of other than reinstalling it before the next business day of your company.

Hi Stefan

I tried using the Amelia plugin on another website and was able to add reservations from the customer panel without any problem.

However, I have tried everything on the website in question, but the problem of not being able to make reservations from the customer panel has not yet been resolved.

I logged in with the same ID and PASS, but I got a booking error and Stefan was able to book.

If me and Stefan logged in from the customer panel with the same account and got different results, the only difference is the country (VPN) or IP address.

So I have two things I would like to try and I would like to know how to do it.

The first is, is there a setting by country or VPN that will not accept reservations?
Not only me, but Japanese customers cannot make reservations through the customer panel.
So I am guessing that it is a country or VPN issue.

Second, if the Amelia plugin is a cache storing mechanism for IP addresses, etc., I am wondering if you could try deleting Amelia's cache data from the wordpress file manager.
I am concerned that if you are running multiple test accounts on a terminal with the same IP address, they may be having a negative impact on each other!

Thanks for your time and support!

I think the problem this time is on the side of Japanese users.

Is there anything else I can try?

If there is no other way to try, I will try deleting the Amelia plugin and reinstalling it!

I have the same problem, I found out that changing the time-zone in the Customer Panel before trying to book a session, makes it work. But, I can’t tell the customer to do that each time.

FYI. Turned on “Show booking slot in client time zone” and it started working for me.

Hello Nelson

Thanks for commenting with your valuable information.

 I have successfully solved the problem by turning on the setting “Show booking slot in client time zone.”

It really helped! Thanks!

Dear Stefan

Nelson's excellent advice helped me to successfully resolve the issue!

Thanks for your time and support on this issue!

In the future, when you have similar problems, please guide your customers on how to solve them as advised by Nelson!

Dear Stefan

Now that you have successfully resolved one issue, can you please assist me in resolving the following Google Calendar invitation email issue as well?

Even though I have turned off the Google Calendar invitation setting, I still receive an invitation email from Google Calendar when I add an appointment on the admin side.

If a customer makes an appointment, they will not receive it as per their settings, so this is not a problem.

I just added an appointment for an “amelia test” user from the admin side.

You probably received an invitation email from Google Calendar in addition to the appointment notification email from Amelia. I think you have received two emails in total.

It would be great if we could solve the problem of receiving a notification when an appointment is added from the administrator side, even if Google Calendar notifications are turned off.

Hello Stefan.

I just checked again and I no longer receive the invitation email from Google Calendar.

Perhaps I have put Nelson's advice into practice and at the same time the problem of not being able to make a reservation has been resolved.

I have successfully solved these two problems.

I'll create another ticket for another support request.

Thank you for your continued support:)