Hello there,

Thank you for reaching out to us.

Something is not set up properly and most often is one of these issue

1. You set to big buffer times - they count in service length 
2. You did not assigned this service in employee work hours
3. You did not set up employee work hours properly since in Amelia service work hours depend on what you set in employee work hours. 

   The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this.

   When you go to Amelia/Employees, and select that employee, go to the Work Hours tab. In there create several working periods. For example:

   

   My employee would work on "Service 1" and "Service 2" from 08:00 - 10:30, on "Second" service from 10:30 - 15:30, and then again on "Service 1" and "Service 2" from 15:30 - 24:00.

   You'd be adding these periods by clicking on the blue + sign next to the name of the day, in the top right.

   
   
   

This should help.