There are on going issues with the notifications. They used to send no problem using PHP mail however this stopped since last update of the plugin. I have now started using SMTP sending and the emails seem to send howver they are sending an outdated version of the notifications emails. I have updated my email templates in the last 24 hours yet when the emails are sent they are sending the olde template.
Are these templates cached somewhere? If so where and how do I clear that cache. if not then i require your assistance to fix this issue.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Latest: I was eventually able to set up app password to use the smtp with gmail so emails are sending once more. There is now a curious issue where I am recieving two emails per booking (as a customer) one with the old tem[late and one with the new template.
Their Gmail account is used to send out the notifications. The employee email account is outlook as they use outlook calendar and this also seems to send the appointment details too.
Sorry Should have added that I found where the old template was and I have corrected that, however as a customer I still receive two emails per booking.
There are on going issues with the notifications. They used to send no problem using PHP mail however this stopped since last update of the plugin. I have now started using SMTP sending and the emails seem to send howver they are sending an outdated version of the notifications emails. I have updated my email templates in the last 24 hours yet when the emails are sent they are sending the olde template.
Are these templates cached somewhere? If so where and how do I clear that cache. if not then i require your assistance to fix this issue.
Hello Keith,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Keith,
Thank you for r the update on this.
Please test it out now and let me know if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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HI Uros, now I dont get any email at all as a client or as a employee
Latest: I was eventually able to set up app password to use the smtp with gmail so emails are sending once more. There is now a curious issue where I am recieving two emails per booking (as a customer) one with the old tem[late and one with the new template.
Hello Keith,
Is your customer email connected to admin or an employee user?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Their Gmail account is used to send out the notifications. The employee email account is outlook as they use outlook calendar and this also seems to send the appointment details too.
Sorry Should have added that I found where the old template was and I have corrected that, however as a customer I still receive two emails per booking.
Hello Keith,
Thank you for the update on this.
Can you please provide me with a screenshot of both emails that are sent outto a customer as I cannot replicate this issue?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Thanks Uros. At this time I dont think it is necessary, the client can live with the double emails.
Hello Keith,
Thanks for the update on this.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables