We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Good morning
The service and the consultant assigned to it have no set working hours. I want the consultant to add special days himself.
The problem is that if Working Hours are not set, but special days are set, e.g. 30/10/2024 08:00-12:00, the status of this consultant is "Unavailable". When I add working hours to it, e.g. Monday 12:00-15:00, its status changes to Available. Why is this happening and shouldn't the status be different if only special days are set?
Hello Michał,
The behavior you're experiencing is due to how Amelia manages availability for consultants. When working hours are not set, the system defaults to marking the consultant as "Unavailable" because it assumes they have no regular availability.
When you add specific working hours, such as "Monday 12:00-15:00," it indicates to the system that the consultant has regular availability during that time, thus changing their status to "Available." In contrast, if you only set special days, like "30/10/2024 08:00-12:00," the system sees this as a one-time availability rather than a regular schedule, which is why the status remains "Unavailable."
To achieve the flexibility you're looking for, you may need to set a minimal working hour schedule alongside the special days. This way, the consultant will have defined availability for regular intervals and can also have the flexibility of special days without the "Unavailable" status.
If you have further questions or need assistance with settings, feel free to ask!
Kind Regards,
Uros Jovanovic
[email protected]
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Thank you for your answer, I understand that setting only special days does not affect the functioning of meeting bookings on the client's side?
Hello Michał,
My apologies for the additional question,
Can you please elaborate on what you are referring to and I will assist you with this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables