We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Support Team,
I recently purchased the Amelia plugin for WordPress and encountered the following issue: Despite setting the phone number and email address as required fields in the general settings, they do not appear as mandatory in the booking form. It is possible to book an appointment without providing an email address or phone number.
I have already tried uninstalling the plugin, deleting all tables, and reinstalling it, but the issue persists.
Could you please assist me in resolving this?
Thank you in advance for your help.
Best regards,
Attached files: Bildschirmfoto 2024-10-19 um 19.44.37.png
Bildschirmfoto 2024-10-19 um 19.44.09.png
Hello there,
Thank you for reaching out to us.
You need to set this as mandatory in customize section for each booking form like this
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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