I am encountering an issue with the rescheduling feature in our calendar system. When attempting to reschedule an appointment to December 10th from 2:00 to 3:00 PM, this time slot remains available for selection despite an existing appointment. The system should block this slot to prevent overlapping appointments. However, only the 2:30 to 3:30 PM slot is being correctly blocked. Could you please provide guidance on how to configure the system so that the entire 2:00 to 3:00 PM slot is unavailable for rescheduling? Your assistance in resolving this configuration issue would be greatly appreciated.
This could be an issue with time zones on your website.
Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it works:
All times in the back-end of Amelia will be shown exactly how you save them, so (for example) if your employee works from 09:00 - 17:00, or if there's an appointment from 09:00 - 10:00, that's how you will see them in the back-end.
If you enable "Show booking slots in client time zone" in Amelia's General settings, though, that may not be what your customers see, depending on where they're located, and what your WordPress site has been configured.
If this option in Amelia's General settings is disabled, all times on the front end will be the same as times in the back end. So, if your employee's work hours are from 09:00 - 17:00 in UTC+1, with this option disabled, regardless if your customer is in UTC+1, or in UTC+10 - they will still see times from 09:00 - 17:00, so if you have customers in multiple time zones, it's advisable to enable this option in Amelia's General Settings.
Important: In order for Amelia to store correct appointment times in the database (which is almost always in UTC time zone), you need to edit the WordPress time zone to show the city you're in (or the city in your time zone), like this:
This way, when Daylight Savings Time starts (or ends), the times will be adjusted accordingly and you won't have to worry about them anymore.
If you save your Time Zone in UTC+/- format, you may experience issues with Daylight Savings Time:
Explanation: When you configure the time zone to be "UTC+1" it will always be UTC+1. So, if we take Belgrade, Serbia as an example - without Daylight Savings Time, it is in UTC+1 time zone, but when Daylight Savings Time starts, Belgrade is in UTC+2. If you leave the time zone to be hard-coded to UTC+1, the times that your customers book on the front end will not be properly adjusted to what you see in the back end.
Example with UTC+1 configured: It is mid-summer, and Belgrade is in UTC+2. "Show booking slots in client time zone" is enabled, and a customer from Belgrade opens your website to book an appointment. The working hours of your employee are set from 09:00 - 17:00 (in UTC+1), but the customer sees them as 10:00 - 18:00. This is because the time zone is hard-coded in the back-end, while on the front-end it shows the time in UTC+2. So, a customer books an appointment for 10:00, and shows up at 10:00, while you expect to see them at 09:00.
Please note: If you hard-coded the time zone, and you have booked appointments, once you switch the time zone in WordPress to your city, it will adjust the times in Amelia's appointments to fit the time zone your city is currently in. This happens because (as mentioned above) the times are saved in UTC in the database, and it's adjusted in the plugin programmatically. So, if you have a hard-coded time zone set to UTC+1, and someone booked an appointment for 09:00, that time is saved as 08:00 in the database. When you change the time zone to your city (which is now in UTC+2), the appointment time will be adjusted to the time saved in the database 08:00 + 2:00, so the appointment time will switch to 10:00. The only solution, in this case, is to manually modify the appointment times, but it's the only way to make sure your time zone is properly configured, and that the future appointments will be saved and displayed correctly both for you and your customers on the front-end.
Summary: When you select the city you're in, in WordPress' General Settings, the system automatically calculates the Daylight Savings Time, and shifts the clock accordingly, so if you have any issues with what you see on the front end vs what you see in the back-end, always check the Time Zone in WordPress.
I am encountering an issue with the rescheduling feature in our calendar system. When attempting to reschedule an appointment to December 10th from 2:00 to 3:00 PM, this time slot remains available for selection despite an existing appointment. The system should block this slot to prevent overlapping appointments. However, only the 2:30 to 3:30 PM slot is being correctly blocked. Could you please provide guidance on how to configure the system so that the entire 2:00 to 3:00 PM slot is unavailable for rescheduling? Your assistance in resolving this configuration issue would be greatly appreciated.
Here I have attached a video explaining the issue
Thank you for your support.
Best regards,
Himanshu
Hello Himanshu,
Thank you for reaching out to us.
This could be an issue with time zones on your website.
Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it works:
All times in the back-end of Amelia will be shown exactly how you save them, so (for example) if your employee works from 09:00 - 17:00, or if there's an appointment from 09:00 - 10:00, that's how you will see them in the back-end.
If you enable "Show booking slots in client time zone" in Amelia's General settings, though, that may not be what your customers see, depending on where they're located, and what your WordPress site has been configured.
If this option in Amelia's General settings is disabled, all times on the front end will be the same as times in the back end. So, if your employee's work hours are from 09:00 - 17:00 in UTC+1, with this option disabled, regardless if your customer is in UTC+1, or in UTC+10 - they will still see times from 09:00 - 17:00, so if you have customers in multiple time zones, it's advisable to enable this option in Amelia's General Settings.
Important: In order for Amelia to store correct appointment times in the database (which is almost always in UTC time zone), you need to edit the WordPress time zone to show the city you're in (or the city in your time zone), like this:
This way, when Daylight Savings Time starts (or ends), the times will be adjusted accordingly and you won't have to worry about them anymore.
If you save your Time Zone in UTC+/- format, you may experience issues with Daylight Savings Time:
Explanation: When you configure the time zone to be "UTC+1" it will always be UTC+1. So, if we take Belgrade, Serbia as an example - without Daylight Savings Time, it is in UTC+1 time zone, but when Daylight Savings Time starts, Belgrade is in UTC+2. If you leave the time zone to be hard-coded to UTC+1, the times that your customers book on the front end will not be properly adjusted to what you see in the back end.
Example with UTC+1 configured: It is mid-summer, and Belgrade is in UTC+2. "Show booking slots in client time zone" is enabled, and a customer from Belgrade opens your website to book an appointment. The working hours of your employee are set from 09:00 - 17:00 (in UTC+1), but the customer sees them as 10:00 - 18:00. This is because the time zone is hard-coded in the back-end, while on the front-end it shows the time in UTC+2. So, a customer books an appointment for 10:00, and shows up at 10:00, while you expect to see them at 09:00.
Please note: If you hard-coded the time zone, and you have booked appointments, once you switch the time zone in WordPress to your city, it will adjust the times in Amelia's appointments to fit the time zone your city is currently in. This happens because (as mentioned above) the times are saved in UTC in the database, and it's adjusted in the plugin programmatically. So, if you have a hard-coded time zone set to UTC+1, and someone booked an appointment for 09:00, that time is saved as 08:00 in the database. When you change the time zone to your city (which is now in UTC+2), the appointment time will be adjusted to the time saved in the database 08:00 + 2:00, so the appointment time will switch to 10:00. The only solution, in this case, is to manually modify the appointment times, but it's the only way to make sure your time zone is properly configured, and that the future appointments will be saved and displayed correctly both for you and your customers on the front-end.
Summary: When you select the city you're in, in WordPress' General Settings, the system automatically calculates the Daylight Savings Time, and shifts the clock accordingly, so if you have any issues with what you see on the front end vs what you see in the back-end, always check the Time Zone in WordPress.
Kind Regards,
Uros Jovanovic
[email protected]
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