We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am currently testing the Google Meet integration with our system and have encountered an issue. After successfully setting up the calendar integration, I enabled the Google Meet option and replaced the Zoom meeting URL with the Google Meet URL in the appointment event descriptions. However, while appointments are being created and reflected in the Google Calendar, the Google Meet meeting link is not being automatically generated or included in the event details.
The integration appears to be incomplete, as the expected metadata, specifically the Google Meet link, is missing from the calendar events. This issue is preventing the automatic inclusion of Google Meet details in the appointments, which is crucial for our scheduling needs.
Here is a video explaining the issue
Could you please assist in resolving this issue?
Thank you for your support.
Best regards,
Himanshu
Hello there,
Thank you for reaching out to us.
Please check if this is enabled in services settings like this
Just in case we will send you complete setting that you need to check even we can see some of them in the video.
ints :
1. Did you connect the Employee assigned to this Service to his/her Google Calendar?
If you are not sure how to check this, please check our Documentation with instructions here.
2. Did you check the "Enable Google Meet" option, in Amelia settings/Integrations/Google Calendar?
If you did that, each time when a new appointment is created it will be added to the Employee’s calendar,
and optionally, if you enable the option ‘Send Event Invitation Email ‘ in Amelia your customers will automatically get an invitation from Google Calendar to add the appointment to their calendars.
Inside the Calendar Event on Google, the blue Google Meet button will be shown so that both the employee and the customer can join the Meet.
Let us know if that helped.
Most likely the first option is the issue but you can check all of them just in case.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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