Hello,

Since the beginning of this week (On tuesday), I have issues with the Amelia calendar, nothing appears and I lost all my events.

I tried to restore the Amelia Plugin from Monday's Backup, but it's still the same.

I tried also to create a new event and new classes, and nothing is appearing in the calendar.

I have Wordpress 6.6.2 and Amelia Booking in 6.5.

It's kind of urgent, please give me a solution for this, because this is the third time  I have sent a ticket without any solution.

Ana

Hello good morning. I am passing on my details as Administrator, so that they can solve it as soon as possible, since it is making my job very difficult.
Usuario (USER):Admin
Contrseña (PASSWORD): Abuelitos.33
Thank you so much

User: Admin

Password: Abuelitos.33

Hello, I inform you that many clients are telling me that they are trying to book classes, and that the website directly takes them to word press, it is as if they entered as an administrator. I attach a photo sent by a client

Hola, yo si puedo entrar pero me han desaparecido todas las clases y eventos. NO puedo crear nada.

Solo hay un administrador, en principio solo puedo acceder yo. Te he dado mi usuario y contraseña y yo si puedo acceder. Pero también al parecer una usuaria puede acceder con su email y contraseña

Es esta usuaria: [email protected] Contraseña: Laura18

Todo esto es muy extraño, no entiendo nada. Y otra pregunta, ¿porque yo no puedo tener la última versión de Amelia?

perdona, la contraseña de la usuaria que puede acceder es Laura18. (con punto al final) si necesitas comprobar algo. Yo acabo de entrar con sus claves y solo puede ver el evento donde reservó ella.

Good afternoon Stefan. I still can't see my class calendar with Amelia, nor the events and I can't create anything.
Please, it's important that you solve this for me as soon as possible.
I'm very unhappy because I've been in this situation for a week now. My IT guy can't fix it because it's an Amelia issue.
I'm waiting for a reply
Thank you

Good morning. He hablado con mi servidor Dinahosting, y en principio deberíais de poder ya entrar y ver que sucede con mi calendario y eventos. Por favor mantenerme informada de cualquier cosa

Gracias

Hello Stefan,

I just created  another admin account for you 

testamelia

Qcx)lZ%q9xlw6yfGuuSqMT94

And when I connected me with it, It seems that I'm seeing things in the calendar, while in the Admin I'm not able to !

Is there a way to fix the Admin account?

Should we upgrade the plugin at the last version together?

Many thanks

Last time I tried to update Amelia to the last version, nobody was able to book in the website, that's why I'm asking.

Many thanks !

Hello Stefan,

Sorry, I put another security in the website yesterday, an hidden URL to be protect from attacks.

You should be able to connect at :

https://absana.es/secure/

Many thanks for your help and sorry for the delay !

I just created another account named Amelia for my friend to be able to work.

Personaly as attached, I'm seeing it only as Administrator.

The real problem is with Admin, there is no event that appearing in the calendar with this account

I checked every single employee or admin from the WP users, nobody has the same email than the account Amelia.

Last time that I updated the Amelia version to the 7.8.2, nobody were able to reserve in my website.

I had to restore a backup to be able to make it worked again.

So I saw it a little bit risky.

Where is the staging site?

Hello Stefan, I am once again having problems on my website with Amelia. For a few hours now I have not been able to log in as an administrator and my users cannot make reservations since the class calendar does not open to them. What's happening lately? I'm having a lot of problems with Amelia and this shouldn't happen.

Please, keep me informed.

Thanks