Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hello good morning. I am passing on my details as Administrator, so that they can solve it as soon as possible, since it is making my job very difficult.
Usuario (USER):Admin
Contrseña (PASSWORD): Abuelitos.33
Thank you so much
Hello, I inform you that many clients are telling me that they are trying to book classes, and that the website directly takes them to word press, it is as if they entered as an administrator. I attach a photo sent by a client
Unfortunatelly, i'm not able to log in to your wordpress, looks like there is a access block
Here is what you can check. This might be a user role conflict,
You need to have only one role per user only admin or only manager or only employee.
Every role has different permissions and if you combine them Amelia can not function properly.
You need to disconnect other roles from that user and that mail to create a separate user with separate mail for each role and make sure to purge the cache afterward.
Hola, yo si puedo entrar pero me han desaparecido todas las clases y eventos. NO puedo crear nada.
Solo hay un administrador, en principio solo puedo acceder yo. Te he dado mi usuario y contraseña y yo si puedo acceder. Pero también al parecer una usuaria puede acceder con su email y contraseña
perdona, la contraseña de la usuaria que puede acceder es Laura18. (con punto al final) si necesitas comprobar algo. Yo acabo de entrar con sus claves y solo puede ver el evento donde reservó ella.
Good afternoon Stefan. I still can't see my class calendar with Amelia, nor the events and I can't create anything.
Please, it's important that you solve this for me as soon as possible.
I'm very unhappy because I've been in this situation for a week now. My IT guy can't fix it because it's an Amelia issue.
I'm waiting for a reply
Thank you
As previously stated, we don't have the access permissions. I'm not able to access the page nor log in. This is probably because you have whitelisted the country that we are currently located (Serbia), you want to double check that.
Good morning. He hablado con mi servidor Dinahosting, y en principio deberíais de poder ya entrar y ver que sucede con mi calendario y eventos. Por favor mantenerme informada de cualquier cosa
Alright, it's working properly now, but the user you've provided the credentials for is not able to see all the Amelia features. You would need to change the permission to admin or provide the credentials for admin user.
Definitivamente es una buena opción actualizar a la última versión posible, pero estoy teniendo problemas extraños con tu sitio web. Ahora, no puedo acceder al lado de wp-admin de tu sitio web.
But the problem is that this user also has the same email as your employee. You want to have different emails for each user in order to avoid conflicts.
Hello,
Since the beginning of this week (On tuesday), I have issues with the Amelia calendar, nothing appears and I lost all my events.
I tried to restore the Amelia Plugin from Monday's Backup, but it's still the same.
I tried also to create a new event and new classes, and nothing is appearing in the calendar.
I have Wordpress 6.6.2 and Amelia Booking in 6.5.
It's kind of urgent, please give me a solution for this, because this is the third time I have sent a ticket without any solution.
Ana
Attached files: WhatsApp Image 2024-10-19 at 09.13.47.jpeg
Hello Ana Maria,
Thanks for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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User: Admin
Password: Abuelitos.33
Attached files: WhatsApp Image 2024-10-21 at 12.59.38.jpeg
Hello Ana,
Unfortunatelly, i'm not able to log in to your wordpress, looks like there is a access block
Here is what you can check. This might be a user role conflict,
You need to have only one role per user only admin or only manager or only employee.
Every role has different permissions and if you combine them Amelia can not function properly.
You need to disconnect other roles from that user and that mail to create a separate user with separate mail for each role and make sure to purge the cache afterward.
Please, check this and let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hola, yo si puedo entrar pero me han desaparecido todas las clases y eventos. NO puedo crear nada.
Solo hay un administrador, en principio solo puedo acceder yo. Te he dado mi usuario y contraseña y yo si puedo acceder. Pero también al parecer una usuaria puede acceder con su email y contraseña
Es esta usuaria: [email protected] Contraseña: Laura18
Todo esto es muy extraño, no entiendo nada. Y otra pregunta, ¿porque yo no puedo tener la última versión de Amelia?
perdona, la contraseña de la usuaria que puede acceder es Laura18. (con punto al final) si necesitas comprobar algo. Yo acabo de entrar con sus claves y solo puede ver el evento donde reservó ella.
Hello Ana,
As previously stated, we don't have the access permissions. I'm not able to access the page nor log in. This is probably because you have whitelisted the country that we are currently located (Serbia), you want to double check that.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Good morning. He hablado con mi servidor Dinahosting, y en principio deberíais de poder ya entrar y ver que sucede con mi calendario y eventos. Por favor mantenerme informada de cualquier cosa
Gracias
Hello Ana,
Alright, it's working properly now, but the user you've provided the credentials for is not able to see all the Amelia features. You would need to change the permission to admin or provide the credentials for admin user.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Stefan,
I just created another admin account for you
testamelia
Qcx)lZ%q9xlw6yfGuuSqMT94
And when I connected me with it, It seems that I'm seeing things in the calendar, while in the Admin I'm not able to !
Is there a way to fix the Admin account?
Should we upgrade the plugin at the last version together?
Many thanks
Attached files: 2024-10-23 17_03_18-Calendar _ Absana _ Herbodietética, Yoga, Terapias y Entrenamientos — WordPress.jpg
Last time I tried to update Amelia to the last version, nobody was able to book in the website, that's why I'm asking.
Many thanks !
Hola Ana,
Definitivamente es una buena opción actualizar a la última versión posible, pero estoy teniendo problemas extraños con tu sitio web. Ahora, no puedo acceder al lado de wp-admin de tu sitio web.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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Hello Stefan,
Sorry, I put another security in the website yesterday, an hidden URL to be protect from attacks.
You should be able to connect at :
https://absana.es/secure/
Many thanks for your help and sorry for the delay !
I just created another account named Amelia for my friend to be able to work.
Personaly as attached, I'm seeing it only as Administrator.
The real problem is with Admin, there is no event that appearing in the calendar with this account
Attached files: 2024-10-26 01_13_25-Usuarios _ Absana _ Herbodietética, Yoga, Terapias y Entrenamientos — WordPress.jpg
Hi Ana,
But the problem is that this user also has the same email as your employee. You want to have different emails for each user in order to avoid conflicts.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables