I’m writing to report an issue with the Amelia booking system that needs urgent attention.
A customer booked an appointment for 5th October from 10 am to 12 pm, and while the confirmation emails were sent successfully to both the customer and the assigned employee, the appointment details are not appearing in Amelia or in the connected Google Calendar.
Additionally, I am unable to book another appointment for that time slot because it appears to be blocked, even though it is not showing in the system.
I’m unsure what could be causing this issue and would appreciate your guidance in resolving it as soon as possible. Could you please investigate why the appointment is missing from both Amelia and the Google Calendar, and why the time slot is blocked despite no visible entry?
I've attached screenshots for your reference. Please have a look.
Your help in fixing this would be greatly appreciated.
We will gladly take a look but this appointment has passed 16 days ago if you have any issues with current booking then we can check and test the issues.
If there is no issue now you can reach out to us again on this ticket and let us know and we will gladly take a closer look.
We wish you all the best and hope you have a wonderful day ahead.
I’m writing to report an issue with the Amelia booking system that needs urgent attention.
A customer booked an appointment for 5th October from 10 am to 12 pm, and while the confirmation emails were sent successfully to both the customer and the assigned employee, the appointment details are not appearing in Amelia or in the connected Google Calendar.
Additionally, I am unable to book another appointment for that time slot because it appears to be blocked, even though it is not showing in the system.
I’m unsure what could be causing this issue and would appreciate your guidance in resolving it as soon as possible. Could you please investigate why the appointment is missing from both Amelia and the Google Calendar, and why the time slot is blocked despite no visible entry? I've attached screenshots for your reference. Please have a look.
Your help in fixing this would be greatly appreciated.
Best regards,
Siddhi
Attached files: WhatsApp Image 2024-10-04 at 12.02.32.jpeg
WhatsApp Image 2024-10-04 at 12.03.20.jpeg
Hello there,
Thank you for reaching out to us.
We will gladly take a look but this appointment has passed 16 days ago if you have any issues with current booking then we can check and test the issues.
If there is no issue now you can reach out to us again on this ticket and let us know and we will gladly take a closer look.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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