We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I’m writing to request a refund for my Amelia WP Elite license. I am tired of constantly fixing bugs in the WordPress admin interface, and now I’m facing an issue where Amelia suddenly revoked my license. I can't re-enter my purchase code without going through Envato, even though I purchased the license directly from TMS.
I would appreciate a prompt resolution to this issue.
Best regards,
Davy
Attached files: Capture d’écran 2024-10-18 à 09.41.03.png
Hello there,
Thank you for reaching out to us.
We can see that you already opened a ticket related to this and our colleague has responded to it already. So please continue working on this with my colleague there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello,
I installed the premium version of Amelia, but it was unexpectedly downgraded, and I can no longer enter the purchase code without going through Envato. I lost all my data, and my security software flagged Amelia as infected, forcing me to uninstall it.
This has resulted in a significant loss of time and data. I would like to request a refund for my license as this situation has caused major disruptions.
Thank you for your understanding.
Best regards,
Thank you for contacting us.
It appears that you've already opened a ticket regarding this matter, and my colleague has responded to it. Kindly continue addressing the issue through that ongoing ticket with their assistance.
Kind regards.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables