Customers are having trouble using PayPal through Amelia, but only on their phones.
At first, PayPal wasn't working at all, so I went through and copied the credentials from the PayPal site and after some effort got PayPal to work - but not for phones.
I tried using several phones. I cleared the history, cleared the cache, went into the settings and deleted all web data. Still, when I tried to pay through PayPal it would show the PayPal window for a second and then kick me out.
I tried setting up a new "app" through PayPal and using that, but when I do that PayPal doesn't work at all.
I have another plugin that uses PayPal (and is using the same PayPal "app") called Ecwid and it's working fine.
Thanks for reaching out to us. I can see that the PayPal window is not working on the mobile phone, but this is usually a caching issue problem. Even though you've cleaned the cache on your mobile phone, it might be a conflict with the third-party caching plugin in your Wordpress. Have you tried disabling it (if any)?
I had my web guy go in and clear all the caches he could find on our side with no results. I’ll post his email to me, because it didn’t really mean too much to me but he thought it could help you problem solve.
…
1) I would let them know that all caching that can be turned off has been turned off, plugins disabled, etc..
2) I’m assuming you sent them the swpma_errors.jpg file. If not, I would send it, and maybe send it again if you have, just to push the issue.
3) I’m wondering if there’s a corrupted Amelia file due to the ppxo_unhandled_error-
I've just tried to book an event via my mobile phone, and I've managed to book an event, but I suppose that the issue is related to services/appointments?
May I ask you to provide the WP admin credentials so I can log in to take a better look?
Customers are having trouble using PayPal through Amelia, but only on their phones.
At first, PayPal wasn't working at all, so I went through and copied the credentials from the PayPal site and after some effort got PayPal to work - but not for phones.
I tried using several phones. I cleared the history, cleared the cache, went into the settings and deleted all web data. Still, when I tried to pay through PayPal it would show the PayPal window for a second and then kick me out.
I tried setting up a new "app" through PayPal and using that, but when I do that PayPal doesn't work at all.
I have another plugin that uses PayPal (and is using the same PayPal "app") called Ecwid and it's working fine.
I'd appreciate any help I can get.
Hello Wally,
Thanks for reaching out to us. I can see that the PayPal window is not working on the mobile phone, but this is usually a caching issue problem. Even though you've cleaned the cache on your mobile phone, it might be a conflict with the third-party caching plugin in your Wordpress. Have you tried disabling it (if any)?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hey Stefan,
I had my web guy go in and clear all the caches he could find on our side with no results. I’ll post his email to me, because it didn’t really mean too much to me but he thought it could help you problem solve.
…
1) I would let them know that all caching that can be turned off has been turned off, plugins disabled, etc..
2) I’m assuming you sent them the swpma_errors.jpg file. If not, I would send it, and maybe send it again if you have, just to push the issue.
3) I’m wondering if there’s a corrupted Amelia file due to the ppxo_unhandled_error-
stack: "Error: SyntaxError: Unexpected end of JSON input
at JSON.parse (<anonymous>)
at o.parseError (https://southwestportlandmartialarts.com/wp-content/plugins/ameliabooking/public/js/chunks/amelia-booking-events-list-08c2cf38058be687fce9.js:1:178087)… etc., etc.
…
As he says in the message, he sent me a file. I’ve attached that.
I checked the site today. It’s still not working with mobile phones for payment.
Any thoughts?
Attached files: IMG_0285.jpeg
Hi Wally,
I've just tried to book an event via my mobile phone, and I've managed to book an event, but I suppose that the issue is related to services/appointments?
May I ask you to provide the WP admin credentials so I can log in to take a better look?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables