Customers are having trouble using PayPal through Amelia, but only on their phones.

At first, PayPal wasn't working at all, so I went through and copied the credentials from the PayPal site and after some effort got PayPal to work - but not for phones.

I tried using several phones. I cleared the history, cleared the cache, went into the settings and deleted all web data. Still, when I tried to pay through PayPal it would show the PayPal window for a second and then kick me out.

I tried setting up a new "app" through PayPal and using that, but when I do that PayPal doesn't work at all.

I have another plugin that uses PayPal (and is using the same PayPal "app") called Ecwid and it's working fine.

I'd appreciate any help I can get.

Hey Stefan,

I had my web guy go in and clear all the caches he could find on our side with no results. I’ll post his email to me, because it didn’t really mean too much to me but he thought it could help you problem solve.

…

1) I would let them know that all caching that can be turned off has been turned off, plugins disabled, etc..

2)  I’m assuming you sent them the swpma_errors.jpg file. If not, I would send it, and maybe send it again if you have, just to push the issue.

3) I’m wondering if there’s a corrupted Amelia file due to the ppxo_unhandled_error-

stack: "Error: SyntaxError: Unexpected end of JSON input
    at JSON.parse (<anonymous>)
    at o.parseError (https://southwestportlandmartialarts.com/wp-content/plugins/ameliabooking/public/js/chunks/amelia-booking-events-list-08c2cf38058be687fce9.js:1:178087)… etc., etc.

…

As he says in the message, he sent me a file. I’ve attached that.

I checked the site today. It’s still not working with mobile phones for payment.

Any thoughts?

Hey Stefan -

Do you need a different user name and password for that? It lets me click through right to godaddy (the host) and then into the managed Wordpress when I log in to the regular site.

- Wally.

Any progress?

Stefan -

I tried on my phone and my wife’s phone and neither worked. Is it possible it is a iPhone thing? Both of us have iphones.

- Wally.

My webmaster said he tried on several different browsers (chrome, Microsoft edge, and safari) and none of them worked. He also has an iPhone. I’ll try and find a friend who has an android.

Did you look at any of the specific errors that the system was throwing in the attachment I sent? Do those point to anything that might help us solve the problem?

Should I try re-installing Amelia or is there an update I’m missing?

It appears to be working now on my iPhone.

I have no idea what changed. I’m thrilled that it works, but a little concerned it could go out again.

…but I also just had a customer email me and said it isn’t working for them, so clearly something is still off.

Does it matter that paypal is working with another plugin? I have a “shop” plugin that seems to be working fine with paypal.

Hi Stefan,

My webguy said he shut off all the other plugins and it kept throwing the same error.

Hi Stefan,

One of the first things I did when some of my customers said paypal wasn’t working was to go in and check to see that the “live client ID” and “live secret” settings in PayPal were correct. I even tried creating a new one and none of that seemed to matter.

I’m not sure if this is helpful, but the system does seem to work for some people and not others.

Hey Stefan,

The booking form displays just fine. It’s when you press the payment button (if you select paypal) that it gives customers the spinning wheel. Would it help if I send a video of what happens when I do it? Was the error message attachment I sent helpful at all?

Stefan -

Ok. So besides shutting off all other plugins, any other suggestions? I definitely have customers than can not get the PayPal to work.

Any chance things are misfiring because I have an old version of PHP installed?