We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I created many events using Amelia, everything looks good and works on the front end, but I have another user who is an Admin also and does not see any of the events that I created on the Calendar backend. She doesn't see any of the events I created either on her account.
I downloaded the User Role Editor Plugin to give her both Admin and Amelia Manager Roles...still not showing events on Admin Calendar.
I did use her as an employee to create the events, idk if that might be causing the issue...
Thanks for any help
Wayne
Hello Wayne,
Thank you for reaching out to us.
Can you please let me know if there are any customers or employees with the same email as the admin users with which you were logged in when this error occurred?
If that is the case, you should change the email of that customer or employee and it will be resolved as it causes a conflict between roles and permissions.
Kind Regards,
Uros Jovanovic
[email protected]
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