Hello there,

Thank you for reaching out to us.

In that case you did not set the rules properly. You need to create rules for each step.

Amelia creates and updates appointments completed through WooCommerce based on the rules configured in Amelia Settings/Payments/WooCommerce. There are rules for Appointments, Packages, and Events, so you have to make sure to create a rule for each if you're using them all.

So, you need to check what the initial status in WooCommerce is, and create a rule in Amelia that will be used for "Order Creation". If there are multiple possibilities - create multiple rules. The same goes for order updates - if there are multiple order update options, create multiple rules in Amelia.

We cannot provide you with an exact set of rules you need to create since WooCommerce has over 600 official extensions available and they affect the plugin in multiple ways. One of those ways is exactly the process of creating the orders.

Depending on the payment method you're using in WooCommerce, there could be a need for the following "Order Creation" rules:

• Order: Pending Payment; Booking: Pending; Payment: Pending;
• Order: Processing; Booking: Pending; Payment: Pending;
• Order: Completed; Booking: Approved; Payment: Paid

And there could be a need for the following "Order Update" rules:

• Order: Completed; Booking: Approved; Payment: Paid;
• Order: Cancelled; Booking: Canceled; Payment: Paid;
• Order: Failed; Booking: Rejected; Payment: Pending

And so on. So, you need to first take a look at your orders, and see what the initial statuses have been in the past in order to create "Order Creation" rules. Then, you need to take every order update status into consideration and create "Order Update" rules. 

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

We can not why this happens since as we mentioned Amelia creates and updates appointments completed through WooCommerce based on the rules configured in Amelia Settings/Payments/WooCommerce. If they are not set in same way properly this can happen.

1. Please send us in private reply 100% WooCommerce coupon so that we can make a test booking

2. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Looking forward to your reply. 

Hello Himanshu,

I will take a look into this and let you know as soon as possible.

I appreciate your patience.

Hello Himanshu,

Thank you for the update on this.

Please test it out now and let me know if it works or not.

Looking forward to your reply.