Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
I have updated it, I somehow don't think it's related to that.
about replicating the issue, it's happening on all sites that I have installed the Amelia on. so it's either a setting I have done or something with the script not waiting for the payment confirmation before accepting the booking!
i need that fixed asap pls I'm about to launch the Santa photos bookings and I cannot afford to have timeslots taken out without payment. i don't have time to chase payment or go on deleting bookings due to no payments.. !
Another issue that seems to be popping up lately with dates not showing.
pls have a look at image 1 (employee special days)
image 2 calendar booking not showing the days as available!
similar errors in the past are requiring me to delete the special day and read it!!!
this is becoming a little annoying to be quite honest!!! I have paid good money for this and it doesn't seem to want to do the basics. how are we going to get these issues that are common now sorted asap?
We understand your frustration, and I apologize for the delays in our response.
Unfortunately, we were unable to replicate the issue you encountered with the Google booking system. We have passed your case on to our testers for further analysis, but after reviewing everything, we have refunded your license as requested.
We genuinely appreciate your feedback, and should you decide to return to Amelia in the future, we would be happy to offer you a 20% discount coupon as a gesture of goodwill.
The system will not stop working immediately, but without the license, you won't receive updates for Amelia. However, if you're about to start your Christmas photos in a few days, I can provide the updates manually via this ticket if needed. Just let me know, and I'll make sure your system continues running smoothly.
I would feel better if I paid for it until such a time. I'm not in the market for free software I'm using it to make a living atm. so happy to resend the payment for it now as mentioned and we can discuss to solve the issues or if not then I will look for plan B
Thank you for your message. I completely understand your desire for a paid license, especially since you're using it for your business. Unfortunately, the only option available would be to purchase a new license, as the current issues you're facing would require a fresh start with a properly activated version to ensure smooth functionality. This way, you won't have to worry about any interruptions or unresolved problems with your current setup.
Once you purchase a new license, we can work together to resolve the outstanding issues, or, if necessary, explore other solutions. Please let me know how you would like to proceed.
hi another issue.
not sure why, the system is accepting bookings without payments going through. are you able to help?
Hello Rodney,
Thank you for reaching out to us.
Can you please provide me with a screen recording of this issue and we will assist you with this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Any update?
Hello Rodney,
Thank you for the update on this.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Rodney,
Thank you for the credentials.
I could not replicate this issue on your website, were you able to do so?
Also, can you please update the plugin to the latest version (7.8.2)?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uros,
I have updated it, I somehow don't think it's related to that.
about replicating the issue, it's happening on all sites that I have installed the Amelia on. so it's either a setting I have done or something with the script not waiting for the payment confirmation before accepting the booking!
i need that fixed asap pls I'm about to launch the Santa photos bookings and I cannot afford to have timeslots taken out without payment. i don't have time to chase payment or go on deleting bookings due to no payments.. !
Thank you!
Hello Rodney,
Thank you for the update on this.
Please keep an eye on this nad let me now if the same issue reoccurs.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Im Sorry Uros,
have I missed something? what am I keeping an eye on?
Hello Rodney,
If the same issue reoccurs with the bookings being accepted without an actual payment.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Rodney,
Thank you for the update on this.
I will take a look into this and let you know as soon as possible.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uros,
Another issue that seems to be popping up lately with dates not showing.
pls have a look at image 1 (employee special days)
image 2 calendar booking not showing the days as available!
similar errors in the past are requiring me to delete the special day and read it!!!
this is becoming a little annoying to be quite honest!!! I have paid good money for this and it doesn't seem to want to do the basics. how are we going to get these issues that are common now sorted asap?
regards,
Rodney
Attached files: 2.jpg
1.jpg
Hello Rodney,
Thank you for the update on this and let you know as soon as possible.
I appreciate your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
OK, seeing no reply yet waited 2 weeks..
this is becoming a joke!! i want my full refund.i am loosing income with this.
my google booking system worked like a charm last year with no hick ups
Hello,
We understand your frustration, and I apologize for the delays in our response.
Unfortunately, we were unable to replicate the issue you encountered with the Google booking system. We have passed your case on to our testers for further analysis, but after reviewing everything, we have refunded your license as requested.
We genuinely appreciate your feedback, and should you decide to return to Amelia in the future, we would be happy to offer you a 20% discount coupon as a gesture of goodwill.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you for your quick reply..
does that mean it will stop working? I have a system up and running for Christmas photos what do I do now?
we start photos in 3 days!!!
can u delay it a little I have to have a plan B
Hello Rodney,
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you, Uros,
I would feel better if I paid for it until such a time. I'm not in the market for free software I'm using it to make a living atm. so happy to resend the payment for it now as mentioned and we can discuss to solve the issues or if not then I will look for plan B
Hello Rodney,
Thank you for your message. I completely understand your desire for a paid license, especially since you're using it for your business. Unfortunately, the only option available would be to purchase a new license, as the current issues you're facing would require a fresh start with a properly activated version to ensure smooth functionality. This way, you won't have to worry about any interruptions or unresolved problems with your current setup.
Once you purchase a new license, we can work together to resolve the outstanding issues, or, if necessary, explore other solutions. Please let me know how you would like to proceed.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables