We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear WPamelia Support Team,
I hope this message finds you well. I'm reaching out regarding a persistent issue with the tab switcher functionality that affects the step-by-step booking sidebar. Despite extensive research and attempts to resolve this independently, I've been unable to find a solution.
I've tried the following approaches:
Unfortunately, none of these methods have successfully resolved the issue. The step-by-step booking process continues to lack a sidebar, which significantly impacts the user experience.
I initially attempted to contribute to an existing ticket on this matter, but it was removed to avoid disturbing the original poster. While I understand the intention, I believe that consolidating similar issues can be beneficial for the community and your support team.
As a dedicated user of WPamelia, I kindly request that this ticket be made public. I believe that open communication about such issues can:
I greatly appreciate your time and attention to this matter. The WPamelia community has been invaluable to me, and I hope we can work together to resolve this issue for the benefit of all users.
Thank you for your consideration, and I look forward to your response.
Best regards, Andi Ganteng Banget
Attached files: Screenshot 2024-10-14 at 13.58.30.png
Hello Andi Ganteng Banget,
Thanks for reaching out to us. If I understand correctly, the issue is related to the missing sidebar on the step-by-step v2? If that's the case, there is an option for this to be enabled and disabled in Customize settings. If you go to the step-by-step v2, Sidebar, under options, you can enable or disable it.
Kind Regards,
Stefan Petrov
[email protected]
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no, that appear when you included stepbystep in tab switcher.. whatever tab switcher doesn't works (wordpress blocks)
Hello Andi,
Apologies, i'm trying to find more information regarding "tab switcher". That's the chrome extension, are you referring to this one -
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
The case is the same as this but deleted by Marko Davidović https://tmsplugins.ticksy.com/ticket/3336193
everything is normal, if not in the content/children tab even though I wrap it with a full width container, it still doesn't show the sidemenu
if outside this tab switcher, it's normal. The side menu is still there, I have tested this using plain html css, wordpress block, and even using spectra block add ons for the tab switcher, it's still the same
like this:
Hello Andi,
So the sidebar is not showing if added in the tab switcher? Can you please provide the WP admin credentials?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables