We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I added a rule to change a pending package to approved, but it didn't work. I tried changing the 'On Hold' status to 'Complete' in the WooCommerce order, but the Amelia appointment status was still pending. I reloaded the browser several times, but the Amelia status remained pending. Please help me change the Amelia appointment status by updating the WooCommerce status.
I have been waiting for 2 days and there is no response from Amelia.
Attached files: amelia status not change.png
woocomerece status.png
Opera Snapshot_2024-10-11_092245_javasporties.com.png
Hi Krishna, I am having a similar issue. Did you find a solution to this
hi Himanshu. this issue still has no solution. i got a reply from another amelia staff. he said "Only single, standard service appointments are changed on WooCoomerce order update. This has been requested previously, but we will work on adding this in future updates." hopefully we can use that feature in the next update version.
hello Uroš.
other staff has replied me in private ticket. maybe the upcoming new version is the solution. but i found another issue in standard appointment. the amount shown by amelia is different from the amount shown in woocommerce checkout. can you help me to solve this?
Attached files: error standar.png
error checkout.png
Hello Krisna,
I was not aware that you have opened another ticket I have seen that it was passed to our developers.
On the other ticket, you will get an update directly form Stefan.
Kind Regards,
Uros Jovanovic
[email protected]
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ok Uroš.
thank you
Hello Krisna,
Glad to be able to assist you.
I will have this ticket closed now.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
ok thank you
Hello Krisna,
The ticket is closed now.
Let us know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables