We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, recently, I made a domain migration for my website from mentallyps.com to mentally.cl
This change went smoothly, and my Amelia service works fine in the new domain. However, Amelia's license remains in the old domain, and I'm unsure if that can produce some error in the future.
Therefore, I would appreciate it if you could change the license to the new domain without losing booking data because the webpage is receiving appointments live.
I will be waiting for your response, thank you.
Attached files: Screenshot_1.png
Screenshot_2.png
Hello Martino,
Thanks for reaching out to us.
There won't be any issues even if you keep the license on the old domain, but you can deactivate it, by going to Activation settings. On the bottom, you will see a button "Deactivate".
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I see, but keeping it on the old domain won't prevent Amelia from receiving new actualizations on the new domain?
The options that you mentioned about deactivating the license have to be done on my WordPress or the Amelia license page?; if I do this to change it to the new domain, will I not lose the appointments done until now?
Hello Martino,
It depends if you have the booking form from this domain live and ready for bookings. In this case, customers will be able to book appointments for this domain.
But, if you log in to WordPress go to the Activation settings, and Deactivate the license from there, the WordPress site won't be active. Therefore, the Amelia booking from wont be visible.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables