We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Good morning,
We are using Amelia in Elementor with pop-ups with the Amelia widget (like here: https://wpamelia.com/amelia-popup/)
We would like the pop-up to always show at the top of the screen in mobile devices. The problem with the standard location is that sometimes the pop up is so low that the "continue" button cannot be seen if the user does not scroll down, afecting conversions. Also to configure the z-index of the pop-up so the chat pop-ups do not cover the continue button.
We would need some CSS to do it, but we haven't figured it out.
Hello there,
Thank you for reaching out to us.
I'm afraid we don't understand what exactly you want to achieve and what exactly is the issue? Can you explain in a little more detail and send us some screenshots or a short one-minute video?
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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Hi Marko,
Thank you for your reply. We finally managed to solve the problem. Thank you!
Hello again,
We glad to hear that we are still not sure what the issue was but we are really glad to hear that all is fine now.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I would dearly appreciate if you (GPC) could share the solution here. I am having the same issue (chat bubble — Tawk — appears above the pop up, blocking buttons).
I imagine I need to raise the z-index of the pop-up element (to 2,000,000,001) but I can't figure out where it is set.
Best regards,
Thorri
Turns out this was very simple to do. After a wee bit of think and search, I found this hook, and changed the index for that:
.el-overlay.am-dialog-popup.amelia-v2-booking.am-dialog-el {
z-index: 2000000001 !important;
}
Here's to hoping this will help others. You may close this ticket (assuming it reopened).
Best regards,
Thorri