As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Dear Support,
I appreciate your help in advance.
I have been receiving notifications about my website getting attacked. I tried to remove everything reinstall it and avoid any unnecessary Add-on. According to my website manager, it seems to come from Amelia.
Can you please help me to check?
Thank you,
Diane
Attached files: messageImage_1728554982854.jpg
Not an attack, it was malware.
Dear Diane,
Thank you for reaching out, and I appreciate your patience.
We have noted this issue and have already resolved the vulnerability in Amelia. However, some malware detectors may not yet have updated their records to reflect this change, which could be why you're still receiving these notifications. Rest assured, our team has addressed this, and your website should be secure.
If you have any further concerns or need additional assistance, please don’t hesitate to let us know.
Thank you once again for your understanding.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables