We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Support,
I appreciate your help in advance.
I have been receiving notifications about my website getting attacked. I tried to remove everything reinstall it and avoid any unnecessary Add-on. According to my website manager, it seems to come from Amelia.
Can you please help me to check?
Thank you,
Diane
Attached files: messageImage_1728554982854.jpg
Not an attack, it was malware.
Dear Diane,
Thank you for reaching out, and I appreciate your patience.
We have noted this issue and have already resolved the vulnerability in Amelia. However, some malware detectors may not yet have updated their records to reflect this change, which could be why you're still receiving these notifications. Rest assured, our team has addressed this, and your website should be secure.
If you have any further concerns or need additional assistance, please don’t hesitate to let us know.
Thank you once again for your understanding.
Kind Regards,
Uros Jovanovic
[email protected]
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