I have 4 clients who have purchased new service packages. Two of my clients have had success with purchasing, logging in, and booking their appointments. the other two, I have had issues with booking the appointments for the package.
Once they complete their purchase for the package, the package isn't showing up for said clients on my end (back-end as an admin via Wordpress dashboard-amelia) When I check the email used to purchase the package and the Wordpress user that's created when they book an appointment, they are the same. But I am still not seeing their name show up when I select manage package. Its really frustrating. please help.
Please send a short one minute video of the issue so that we can see he exact issue since we did not quite get what do you mean by "When I check the email used to purchase the package and the Wordpress user that's created when they book an appointment, they are the same. "
What payment method they used
Some screenshot of their purchase
Temporary new admin credentials so that we can take a look
Just in case we need it access to your database
We wish you all the best and hope you have a wonderful day ahead.
Please do not write more than once on the ticket because it sends it to the end of the queue.
We work on the tickets in order as they arrive, and each of your new replies sends a ticket to the end of the queue. Please open a separate ticket for each question or issue and wait for us to respond and we will try to help as best as we can to resolve the issue effectively and as soon as possible.
We are missing crucial data so that we try and help with this.
We do not have URL of your site so we so not know where we need to log in
We need admin log in. Is this user with admin role "test the password is testing123"
This is access to site as admin for database access or phpMyAdmin access you need to ask your hosting provider to send this to you so that you can forward the credentials to us.
I have 4 clients who have purchased new service packages. Two of my clients have had success with purchasing, logging in, and booking their appointments. the other two, I have had issues with booking the appointments for the package.
Once they complete their purchase for the package, the package isn't showing up for said clients on my end (back-end as an admin via Wordpress dashboard-amelia) When I check the email used to purchase the package and the Wordpress user that's created when they book an appointment, they are the same. But I am still not seeing their name show up when I select manage package. Its really frustrating. please help.
Hello there,
Thank you for reaching out to us.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again,
Please do not write more than once on the ticket because it sends it to the end of the queue.
We work on the tickets in order as they arrive, and each of your new replies sends a ticket to the end of the queue. Please open a separate ticket for each question or issue and wait for us to respond and we will try to help as best as we can to resolve the issue effectively and as soon as possible.
We are missing crucial data so that we try and help with this.
Looking forward to your reply.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again,
Can you also send us access to your database as we asked we would need this also
Looking forward to your reply.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again,
This is access to site as admin for database access or phpMyAdmin access you need to ask your hosting provider to send this to you so that you can forward the credentials to us.
Looking forward to your reply.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables