We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, customers keep contacting me, as they are unable to proceed with a booking from the Event list screen on their mobile. When checking in detail I found out the trouble is they need to scroll twice to get to the button for booking in any browser (be it Safari or Chrome). Obviously some dont do this or dont understand it. I fear that I‘m missing out on sales with this Usability. I have tried adding an on-screen video but the format is not accepted.
Hello Tina,
Thank you for reaching out ot us.
Please try the following CSS for this purpose and let me know if that works for you:
@media only screen and (max-width: 768px) { .amelia-v2-booking.am-dialog-el .el-dialog { margin-top: 0px !important; } .amelia-v2-booking #amelia-container .am-dialog-el__main-container { max-height: calc(100vh - 70px) !important; } }
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uros, I tried this and it solves the issue. Thank you so much. But its the first time for me adding a snippet and since I was lacking instructions I hope the Plugin Editor and Amelia event list.inc.php was the correct spot within a new style tag. Thanks for reconfirming.
Hello Tina,
Glad to be able to assist you.
Custom code needs to be applied to the page where the booking form is. Depending on what you're using (Gutenberg blocks, or some page builder), adding the CSS or JS can be done in a few different ways.
If you need help with adding custom CSS to the page, please take a look at this article.
If you need help with adding custom JS to the page, please take a look at this article.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables