We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3741915
Changing the duration of the appointment
Closed

Comments

  •  2
    Annet Muru started the conversation
    October 10, 2024 at 1:56pm

    Hello! I have two questions regarding the duration of a service:

    1) Is it possible for the employee to change the duration of the appointment AFTER it's been booked? Let's say, in the booking system, the service duration is 30 mins, but the employee needs more time for this specific client and wants to change it to 60 mins. (We had this option on Bookly, but can't find it on Amelia.)

    2) Is it possible to set different durations for a service in different locations? We offer the same service in two cities, but in one of them, there's an assistant available, so instead of the usual 60 mins, it takes only 30 mins. Is it somehow possible for Amelia to understand that if a client is booking this service in City A, the duration is 30 mins, and in City B it's 60 mins. We don't want to create two different services with the city names because it got too confusing (since one has to still pick the location separately).

    Thank you!

  •  1,730
    Marko replied
    October 11, 2024 at 6:31am

    Hello there,

    Thank you for reaching out to us.

    1. Unfortunately, currently this feature is not available in Amelia. In light of this, we encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https://features.wpamelia.com/. The prioritization of feature development is greatly influenced by the number of customer requests received. By participating and expressing your support, you contribute significantly to the potential expedited implementation of this feature.
    2. No this is not possible as such you can either create 2 services and since you do nor want that you can use custom duration option https://wpamelia.com/custom-service-duration/ but in that case you will offer custom duration on each location so this will not work as you want. At this time the best option is 2 create 2 services we do not see any other way to achieve what you need. 

    Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

    We wish you all the best and hope you have a wonderful day ahead. 

    Kind Regards, 

    Marko Davidovic [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables