We're Moving to a New Support Platform – Starting June 1st!

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We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

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Okay
  Public Ticket #3741873
Shop employee management by manager
Closed

Comments

  •  4
    Djimmy started the conversation
    October 10, 2024 at 1:16pm

    Hello,

    I have 4 shops, 6 employees per shop, including 2 managers per shop.

    I would like each manager to be able to manage the schedules and appointments for their own shops.
    In other words :
    - the Paris managers can manage the appointments and the Paris team
    - managers in Marseille can manage appointments and the Marseille team
    - And so on

    How can this be done? I understand that there is no distinction between the admin and manager views, which is surprising.
    Do you have a workaround?

    Thank you very much,

  •  4
    Djimmy replied
    October 10, 2024 at 10:31pm

    The manager role can see all the analytics, which is a bit annoying. So I used a Manager badge and left the employee role.

    I tried some custom code but I have the impression that you put a lot of restrictions when filtering appointments on the employee admin panel, which complicates the task a lot and forces a lot of workarounds that aren't good signs in case of updates on your side. 

  •  886
    Stefan replied
    October 11, 2024 at 7:44am

    Hello Djimmy,

    Thanks for reaching out to us. Unfortunatelly, this can't be configured, allow me to explain.

    Amelia manager has almost the same user role permissions as admin but with some differences. A manager is allowed to hide but not delete anything; a manager cannot customize the front-end look of the plugin and doesn’t have access to the WordPress settings. You can find more information on this link.

    Each user who has Amelia Manager or Admin user role assigned will be able to see all shops (settings) in the backend. There are no limitations to this, in other words, Paris managers will be able to see Marseille and vice versa.

    You can edit some permission with third party plugins such as User Role Editor for each user role. 

    I hope it helps. 

     

    Kind Regards, 

    Stefan Petrov
    [email protected]

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