We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Thank you Stefan for the last help. Really appreciate.
In our business use-case, we need to allow the customers to be able to either "Cancel" / "Accept" & "Re-schedule" the appointment.
From the dashboard ( logged in as a customer ). They can "Cancel" an appointment.
They can "Accept" it just by going thru the payment. But we want an option for the user to pay it later. In that case, the Payment status should be "Pending", but the appointment status should be "Complete"
Apart from that I dont see any option to re-schedule for the customer
How can we set these things?
Hello Himanshu,
Please take a look at this article for more information. Customers are able to reschedule (manage) their appointments through the customer panel, but this depends on the user role permission. It has been explained in detail in this article, feel free to check it out.
Kind Regards,
Stefan Petrov
[email protected]
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Thank you Stefan.
However, I want to "lock" the re-scheduling so that the customer can re-scehdule it within 24 hours for the scheduled date-time. Also, he should be able to select the time from the working hours of the employee he is assigned to.
Would be great to > Maximum time rescheduling to 1 day. So that they cant reschedule beyond 24 hours
Hi Himanshu,
You can currently configure these options in General settings. This is applied to the front end, and customer panel, as well.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hi Stefan, thanks for your reply.
I was asking for something related to the limit they can re-schedule upto. I am aware of the minimum time required for re-scheduling, its already set to 1Day.
What I meant was to set a limit. So that customer can't re-schedule beyond 24 hours for the initial time it was scheduled for.
Hope, I was able to explain properly this time
Hi Himanshu,
I see, unfortunatelly, there are no other limit options. You can suggest this as a feature on our page, as you may already know.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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Alright Stefan, I understand.
You are welcome, as always.
Looking forward to hearing from you again.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
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Hi Stefan, is it at least possible to disable the "CANCELL" / "RE-SCHEDULE" Option for the Customer after 24 hours of the CREATION of the appointment?
So, meaning that they should be able to cancel / re-schedule it within 24 hours from when the appointment was created.
Hi Himanshu,
Sorry to disappoint you, but it's only possible to disable or enable re schedule option in general, meaning that customers can either reschedule or not, but not by the exact time frame.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables