Hello again,

We do not see any issues. Just do not click on text mode to not lose HTML and is it. You can click and save this event there should be no issue with this.

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

Can you please check in WordPress users if you have several roles added to this user? For example admin and employee or employee and customer. etc. Or if this user has the same mail as other user for example admin/manager and employee or employee and customer. etc.

If this is the case then you should know you can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.

You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.

After that Amelia should work properly again. Please do that and let us know how it goes. 

Looking forward to your reply. 

Hello again,

The file that you have sent has expired so you can send us s new one if you wish and we will gladly take a look.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Looking forward to your reply. 

Hello again,

We will take a look at this now and we will reach out to you again on this ticket as soon as we have more information. 

Hello again,

We were able to login and to replicate the issue on your site. Strange is that there are no any errors in console so we have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.

Hello again,

In the meantime this was forwarded to our Dev team and as soon as they send us a feedback we will reach out to you again on its ticket. 

Hello again,

We just got the feedback from our colleagues and they have told us that has been fixed with the latest version of Amelia

Just update Amelia to latest version and make sure to purge the cache.

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead.