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  Public Ticket #3741565
can not update
Closed

Comments

  • Chen van der Sluijs started the conversation
    October 10, 2024 at 6:38am

    When trying to update getting the following:

    Update mislukt: Kon bestand niet kopiëren. ameliabooking/vendor/microsoft/microsoft-graph/src/Model/WorkbookFilterDatetime.php


    What's going wrong?

  •  1,733
    Marko replied
    October 10, 2024 at 8:05am

     

     

    Hello there,

    Thank you for reaching out to us.

    This does not look to us like Amelia is accusing this and we would have tens of thousands of tickets related to this. Please try and upload in 2 ways

    1. You can download Amelia from this link https://we.tl/t-aP4FjgF8Pw We are sending you a short instruction on how to update Amelia to the latest version.

    Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled. 

    Then, go to your Plugins section and deactivate the plugin. If you're using WordPress 5.8+, you'll be able to go to the Plugins section/Add New, and upload the file you previously downloaded.

    When you upload the file, WordPress will inform you that you're replacing the plugin with the new version, so just confirm that. After the plugin is installed, activate it, and make sure to purge all cache from your website.

    Hope this helps. 

    2. 

    1. Use FTP to open /yourwordpressfolder/wp-content/plugins
    2. Delete the existing plugin folder ("ameliabooking")
    3. Open the zipped file, and extract the "ameliabooking" folder you see in the zip file into ../wp-content/plugins/ folder
    4. Go to the WP-admin panel and open the Plugins section
    5. Deactivate the plugin, and then activate it again
    6. Clear server and browser cache

    Hope this helps. 

    We wish you all the best and hope you have a wonderful day ahead. 

    Kind Regards, 

    Marko Davidovic [email protected]

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