We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi!
My name is Camila.
I am a 'Standard' subscriber at Amelia, and I am having issues with multiple bookings for group classes. I did a test with different emails and with other people trying to schedule the same class (same day and time), but after 2 registrations the date no longer appears available.
Also, I'm not able to put Amelia's code to create a popup in Wordpress / Elementor. I was able to just place the code for the schedule to be placed directly on the website page, and not as a popup. Can you help me with these 2 questions?
Hello Camila,
Thanks for reaching out to us. The availability of group booking (booking of the same timeslot) depends on the maximum service capacity. That means if you have 5 configured for maximum capacity for a certain service, your customers will be able to book the same timeslot until this capacity is reached. Of course, you need to make sure that the option "Allow booking below minimum capacity:" is enabled in Appointment settings.
As for the popup, it can be configured by any builder. Perhaps, you can refer to this link for more information.
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Stefan!
Thanks for your attention.
Though I'm still having lots of problems operating Amelia's service appointments.
I'm sending you in this e-mail some prints (images) of my screen so you can see what's happening. As you can see in the prints I configured a weekly class, every wednesday 7h30 am, that's why the other days of the week aren't available.
I'm a yoga teacher and I've configured 4 different pricing plans as different services each one (Print 1).
I'm having lots of problems as you can see, and I'd be very much appreciated if you could check out internally my Amelia account configuration so you can help me solve each of the topics above.
Thanks again for your help and I hope we can figure out all of them.
Camila.
Attached files: 1.png
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3.png
Hello Camila,
Please, allow me to explain a bit more. In order to have the option for multiple bookings of the same timeslot, you need to make sure that the service maximum capacity is above 1. So, you can configure this per your needs, but, for example, if configured to 5, then 5 people will be able to book the same timeslot until the maximum capacity is reached. Of course, the option "Allow booking below minimum capacity:" needs to be enabled.
As per your example, you have 4 different services, which means that you need to make sure that each service has this option configured. I'm not able to see all the screenshots, but if all services have this option configured, then multiple bookings would be possible.
As for the popup, I would kindly ask you to open a new ticket since this is a different topic.
In that way, issues and questions that are related to different subjects will be in separate tickets so other customers or our support agents can find them easily.
Our policy is to have one issue or question per ticket because of the reasons that are described already.
Thank you for understanding.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables