We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
since updating to Amelia 7.8.1 all our users which are Amelia Manager see wrong dates inside the events.
When changing them to Amelia Employee (where they have to less rights for working) they see the correct date (Time zone Vienna).
There must be some bug inside the time zone reading in the events and calendar view - this worked without problems before the upate!
as our users are more than confused we need here a solution ASAP.
Thanks in advance!
Hello Markus,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
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Hi, any updates to this case so far?
Greetings
Markus Größing
Hello,
Access for the temp. user was deactivated as no response were given so far.
So could you please give any feedback on this bug?
It is quite anoying as we have also bookings by telephone which colides with online made bookins due to wrong time shown for the backend users having Amelia Manager role.
Greetings
Markus Größing
Hello Markus,
We have noted this issue and it will be resolved as soon as possible.
Thank you very much for your patience.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uros
Only one question left: is there a fix I could use sooner than fix in some of the next releases? Maybe a fixed file via wetransfer?
Greetings
Markus Größing
Hello Markus,
If it is made, I will send it to you first via wetransfer.
Thank you for your patience and understanding.
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
Rate my support
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uros,
any news on this Ticket so far?
My customers are more and more complaining now... also the switch from summer to winter time makes it not so easy to handle everything by hand now...
Hope you could provide a solution asap...
greetings
Markus Größing
Hello Markus,
Thank you for your message.
This issue will be resolved in the next Amelia update. I appreciate your patience as we work on getting this fixed. I understand the time switch has made things more challenging, and we’re doing our best to get the update out as soon as possible.
Thank you again for your understanding.
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
Rate my support
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Markus,
Thank you for reaching out and sharing your concerns. I completely understand how frustrating it can be for both you and your customers when a booking system isn't functioning as expected. I want to assure you that our development team is actively working on resolving the issues you've reported.
We recognize the urgency of this situation and are prioritizing a solution. A new update is being prepared, and we aim to release it as soon as possible to restore the functionality of the booking system and alleviate the challenges you're facing.
We appreciate your patience during this time, and I understand the financial pressures this situation has caused. Please rest assured that we are committed to providing you with a fix and improving the overall performance of our product.
If you have any further questions or require assistance in the meantime, please don't hesitate to reach out. We value your feedback and are here to support you.
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Markus,
A new Amelia update will be released on Tuesday and it will be resolved with that version of the plugin.
I appreciate your patience.
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables