We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I've set up both Google Calendar and Zoom integrations. After setting up Zoom integration when a new appointment is created (either in front or backend) the customer receives a google invite from the employee's gmail account. The customer also receives the amelia notification with the zoom link. This means that the customer receives TWO notifications: one from gmail in the name of the employee and one from from amelia with the official setup and complete information.
I use 2 services in my Amelia setup: one in person and one online. So I created two new notifications to differentiate the "approved appointment" notifications sent to the customer as only the "online" service will trigger a zoom link. Both services send out google invites when an appointment is created.
How can I prevent the google invite from being sent. Before adding the zoom integrations and creating the new notifications, this did not happen.
Attached files: tempFileForShare_20241008-164028.jpg
Hello there,
Thank you for reaching out to us.
If you do not want to send Google invite you can turn this off in settings integrations
If we understood you correctly this should help.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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