We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I have some complains that in the ics file in the location tag the name and not the address of the location is stored. As this ics is linked on modern devices to for example google maps the customers get wrong directions to the location.
Is there a posibility to override the base functionality which is using the location.name with location.address somehow?
Thanks in advance!
Hi Markus,
Thanks for reaching out to us. Having this placeholder in ics description will actually show the location address, instead of the name -
So, the .ics file is generated with the booking confirmation email, and once you open it, the.ics file reads the location name.
These placeholders can be used as well
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Stefan,
I did this change in the description of the ics file.
But this is only in the DESCRIPTION- area from an ics file.
But in an ics file there is also a "location" tag, where you store at the moemnt the name of the eventlocation and not the address. See here the content of an ics file created with Amelia:
-------
BEGIN:VCALENDAR
VERSION:2.0
PRODID:link to ameliabooking/
X-PUBLISHED-TTL:P1W
BEGIN:VEVENT
UID:67042c75da3e0
DTSTART:20241104T080000Z
SEQUENCE:0
TRANSP:OPAQUE
DTEND:20241104T083000Z
LOCATION:Locationname <<<<<<<<< here the NAME of the Location is shown
SUMMARY:Kxxxxx
CLASS:PUBLIC
DESCRIPTION:here the address is shown
ORGANIZER;CN=xxxxx:MAILTO:xxxxx
DTSTAMP:20241007T184613Z
END:VEVENT
END:VCALENDAR
-----------
So how can I get the address into the ics location tag?
Thanks in advance
Markus Größing
Hi Stefan,
thanks, worked :-)
we can close this ticket - Hope this change will find it's way into the next release so I do not loose it?
Greetings
Markus Größing
Hi Markus,
You are welcome. Honestly, not many requests for this change, but we are looking forward to adding this in future updates, of course.
Should you have any other questions or issues, feel free to ask on a new ticket and we will kindly provide assistance.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables