We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I have detected that the messaging system of my website is not working. When trying to send TEST messages it does not send them either. Can you help me to solve the problem?
Best regards
Juan Aramayo
Hello Juan,
I hope you are doing well.
An issue with email notifications could be caused by several reasons:
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website and see what's going on.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Stefan,
thank you very much for your reply. I have changed the configuration to PHP and it works again. However it is much more complicated to manage the emails and I don't understand very well why the “new appointment” email arrives to my Gmail email and all the other notifications to the Wordpress email.
For this reason, what I want to know more than anything is why the smpt linked to my Gmail email stopped working. It has worked perfectly from the beginning, then about 2 weeks ago, I received notifications from you informing me that the plugin has been having problems. At that time I have not been able to check anything as I have been very busy and now I realize that the messaging system is not working. Is it possible that something in the plugin structure is not working properly? My hosting provider, Hostinger, does not block links to Gmail. The link you sent me with the arctic is broken, it can not be displayed, please send it again.
Could you please investigate a little more?
Best regards
Juan Aramayo
Hi Juan,
To explain a bit better. While the notifications might work with PHP, this is not recommended for configuration. Emails are usually marked as spam and it takes more time to be sent. Instead, we recommend configuring the SMTP protocol, it's important to configure the SMTP host and username correctly. This is unique (not universal), so you need to make sure that you enter these parameters correctly. You can find more information regarding setup on this link.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables