I cannot put my billing data in my calendar. I navigate like a user, I choose day and hour to schedule and when I arrive at billing info, I cannot put my data. My keyboard doesn't write anything if I try.
Thanks for reaching out to us. I've just checked your website, the booking form is working properly, I've managed to make a booking.
Make sure that you are doing this from the incognito window (not while logged in), and also check if the keyboard is working properly (I know I might sound funny)
"Prenotazione Seduta" works correctly, because there aren't payments. "Prima Consulenza" doesn't works when I arrive in billing section. Keyboards works very well, I write this message with my keyboard, I do everything with my keyboard. My clients cannot schedule appointment because they cannot write their billing data. I check also in incognito, it's the same. I have this problem since friday and I loss money and schedulation. It's very important for me payment works very well.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Credentials are working properly now, but I'm still not able to reproduce the case. I don't see any plugins creating potential conflicts, perhaps you can update to our latest version of Amelia 7.8.2 and try again.
Hi,
I cannot put my billing data in my calendar. I navigate like a user, I choose day and hour to schedule and when I arrive at billing info, I cannot put my data. My keyboard doesn't write anything if I try.
Hello Andrea,
Thanks for reaching out to us. I've just checked your website, the booking form is working properly, I've managed to make a booking.
Make sure that you are doing this from the incognito window (not while logged in), and also check if the keyboard is working properly (I know I might sound funny)
Kind Regards,
Stefan Petrov
[email protected]
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"Prenotazione Seduta" works correctly, because there aren't payments. "Prima Consulenza" doesn't works when I arrive in billing section. Keyboards works very well, I write this message with my keyboard, I do everything with my keyboard. My clients cannot schedule appointment because they cannot write their billing data. I check also in incognito, it's the same. I have this problem since friday and I loss money and schedulation. It's very important for me payment works very well.
Hi Andrea,
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Andrea,
Unfortunatelly, the credentials are not working properly
But, I've tried to reproduce the issue again. I went to your booking form
Selected ""Prima Consulenza"
Entered credentials
And I can enter the credit card details
Now, this is a live mode and do not have the credit card details to test the booking, but it looks like everything is working properly.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Could you try now to access?
I don't know why you're able to write billing data and me and my clients not...
Hi Andrea,
Credentials are working properly now, but I'm still not able to reproduce the case. I don't see any plugins creating potential conflicts, perhaps you can update to our latest version of Amelia 7.8.2 and try again.
Of course, let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I update last version but it doesn't work yet. I don't know what I have to do.
Hello Andrea,
I see, but i'm not able to reproduce the case once again. Each time I'm able to enter all the credentials
Have you tried other browsers or clearing cache / cookies?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables