We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
In your next version is it please possible to fix the nuisance in the SQL window that has become too small to be able to work productively?
Attached files: fix-sql-window.png
Hi Dimitris,
We are not able to reproduce that issue. For us, the SQL Query window looks the same as always :
Can you change the WP Theme to any default WP Theme and check does the issue not happen in that case?
If so, can you confirm which Theme has the conflict, and I can check if we already have it known with a fix.
For example, if you use the Porto Theme by any chance :
We have another user who had a conflict with the Porto Theme.
This is what he did to resolve the issue, please try this and let us know if it works for you.
Add this code to your active Theme's (or child-theme's) function.php :
This will not affect the plugin during updates, because it will be saved in your Theme functions.php
Let us know if that resolves the issue.
Kind Regards,
Miloš Jovanović
[email protected]
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Thank you guys.
There is conflict with another plugin.
It may be wise to use a specific to your plugin class, rather than the generic .row
Cheers,
Dimitris
Hi Dimitris,
Thank you for reporting the conflict with a .row class.
I will pass this to our developers - but if you can please provide more details to identify the conflict, such as what is the Plugin name?
Is it a free or premium Plugin?
If you can show us more details as to which class from the said Plugin is in question and if you were able to resolve the conflict by custom CSS, etc.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables