We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I’m writing to report an issue with the Amelia booking system that needs urgent attention.
A customer booked an appointment for 5th October from 10 am to 12 pm, and while the confirmation emails were sent successfully to both the customer and the assigned employee, the appointment details are not appearing in Amelia or in the connected Google Calendar.
Additionally, I am unable to book another appointment for that time slot because it appears to be blocked, even though it is not showing in the system.
I’m unsure what could be causing this issue and would appreciate your guidance in resolving it as soon as possible. Could you please investigate why the appointment is missing from both Amelia and the Google Calendar, and why the time slot is blocked despite no visible entry?
I've attached screenshots for your reference. Please have a look.
Your help in fixing this would be greatly appreciated.
Best regards,
Siddhi
Attached files: WhatsApp Image 2024-10-04 at 12.02.32.jpeg
WhatsApp Image 2024-10-04 at 12.03.20.jpeg
I have a similar problem.
Hello there,
Thank you for reaching out to us.
When you offer group classes you need to enable the option "Allow booking below minimum capacity" in Amelia/settings/appointment settings. When this is enabled, multiple customers will be able to book the same time slot, without having to fill in the minimum capacity.
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello,
Thank you for your response.
I would like to clarify that the option "Allow booking below minimum capacity" has always been enabled in Amelia's settings. Despite this, the appointments you mentioned are still not showing in the "Appointments" or "Calendar" panels. However, the appointments do appear in Amelia’s "Administration" panel.
Could you please advise on what else I can do to resolve this issue? Is there any other setting I should check? Additionally, if it would help, I can provide you with access to the site so you can take a closer look.
I am also attaching images to illustrate what I mentioned.
Thank you for your help, and I look forward to your response.
Best regards, Gabriel [email protected] https://redamarilla.co/
imagen attachment
Attached files: Captura de pantalla 2024-10-07 a la(s) 11.25.10 a.m..png
Captura de pantalla 2024-10-07 a la(s) 11.27.57 a.m..png
Captura de pantalla 2024-10-07 a la(s) 11.28.10 a.m..png
Hello Gabriel,
We cannot help you here since this is a ticket from Siddhi. So please open your own ticket and we will gladly help you there. And please do not write on others ticket since they get each of your responses and our replies we do not want to disturb other users.
Hope you understand.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables