Hello I mistakenly purchased a license when I already have one provided by my webmaster. So I paid a second time... Is it possible to get a refund? The API key provided to me by my webmaster is as follows:
CLE API DIVI charlineperrier.com 957bb7e69ae794c49102844ba250a0a01795737c
CLE API DIVI spithabeauty.fr: 100fd17dc0459b888786c03112c56960545b0ec2
Thanks for reaching out to us. You should be able to request a refund through your TMS store account.
Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund request for:
If you don't see it, that means that the 15-day money-back guarantee period ended, and as per our refund policies (Amelia Refund Policy, wpDataTables Refund Policy), you're no longer eligible for a refund. After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:
That means that the refund request is successfully submitted and that you will receive your refund in 5 - 7 business days.
Hello
I mistakenly purchased a license when I already have one provided by my webmaster. So I paid a second time... Is it possible to get a refund? The API key provided to me by my webmaster is as follows:
CLE API DIVI charlineperrier.com
957bb7e69ae794c49102844ba250a0a01795737c
CLE API DIVI spithabeauty.fr:
100fd17dc0459b888786c03112c56960545b0ec2
Hello Charline,
Thanks for reaching out to us. You should be able to request a refund through your TMS store account.
Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund request for:
If you don't see it, that means that the 15-day money-back guarantee period ended, and as per our refund policies (Amelia Refund Policy, wpDataTables Refund Policy), you're no longer eligible for a refund. After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:
That means that the refund request is successfully submitted and that you will receive your refund in 5 - 7 business days.
Kind Regards,
Stefan Petrov
[email protected]
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