Hi Daan,

Thanks for reaching out to us. While there is an option to sync Amelia with Google Calendar, it's not fully 2 way sync, unfortunatelly.

• Once connected to a Google Calendar, all new appointments will be added to the calendar. This does not work retroactively, so if the connection is established after the employee already has a number of previously booked appointments, they will not be added to Google Calendar automatically. Simply editing and saving the appointment (without making any changes) will rectify this and store the appointment in Google Calendar.
• If the employee changes the Google Calendar they are linked to, the appointments previously added to the old calendar (as Google Events) will not automatically be transferred to the new calendar.
• Google Calendar Integration can only block events coming from a linked Google Calendar if those events are saved as Busy. If an event is not blocked in Amelia, make sure that it is pulled from the correct calendar and edit the Google Calendar event to verify that it’s Busy rather than Free.
• Currently, the Google Calendar integration is not a full 2-way sync, so moving an event created from Amelia in Google will not move the appointment in Amelia.
• Similarly, if you delete the Google Calendar event in the employee’s Google Calendar, the appointment will remain intact in Amelia.

You can find more information on this link.

Hi Daan,

Unfortunatelly, it's not possible, as mentioned, it's not fully 2-way sync. When you book some appointments in Google Calendar, and mark them as "busy", that particular timeslot won't be available for booking in Amelia, but the appointment won't be visible. Only vice versa would work, creating an appointment in Amelia will show the appointment on Google Calendar. 

You are welcome, Daan.

If you have any other questions, please open a new ticket and we will gladly help you there.

Have a nice day!