We're Moving to a New Support Platform – Starting June 1st!
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We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am trying to upload a table from excel. I have tried using different links and confirmed that the table should have public access. I even tried to set up a google api and link that to the spreadsheet but that did not work either. I also tried to upload it into the media library, but it wouldn't upload from there either. I am unsure how to proceed. Each time I try to put it on it continues to time out with an undefined error. I also tried upgrading the app and that did not help either.
Hi Mackenzie,
Can you please record a Video of your screen, so that we can see the exact steps you do, when this happens?
If a Video gets too large, just upload it to weTransfer and send us a download link.
If it shows any sensitive data, please use the PRIVATE reply, for security reasons.
2. Can you also send me access to the source file/Sheet?
If it's a Google Sheet - please share 'view only' to my Email [email protected].
Or if it's an Excel - please wrap it inside a zipped file and attach it here.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Miloš,
Thank you for your reply.
Here is the link to the video of what we are seeing: https://televerohealth-my.sharepoint.com/:v:/p/mackenzie_may/EYp5DxSAcDtMqd3QXnBATcgBLik_o3wsag3fBEHUdqxInQ?referrer=Teams.TEAMS-ELECTRON&referrerScenario=MeetingChicletGetLink.view
Here is the link to the file we are trying to upload: https://forms.televerohealth.com/tmp/trf524/2024/10/open-appt-slots-data-10.2.24.xlsx
This is the same file but in CSV form since we tried that as well: https://forms.televerohealth.com/tmp/trf524/2024/10/open-appt-slots-data-10.2.24.csv
in case the video link did not work I will upload the video here :)
Here is the weTransfer link: https://we.tl/t-XI3VW2NQbP
Just following up on this matter, I am still having the same issue when trying to upload the excel. Please let me know if you have a solution for this.
https://docs.google.com/spreadsheets/d/1InwSDsognnueorOvEowhTPBLjROjJv4D_WmJml_URpA/edit?usp=sharing
When trying through another site, like google sheets, I encounter the same error: 'Not found'.
Can you let me know if this link works for you instead?
Just following up on this thread, still have the same issue.