We're having an issue with packages not showing for their associated services in the front-end.
We have service "reformer class" and there are 6 packages that this service is included in. As of today, when a customer goes to book the service, only one of the package options is being displayed
We can not deduce anything from your screenshots Im afraid since they does not contain any settings.
It is important to mention that if the selected or assigned employee is not working on some services that are part of the packages then this package cannot show. Only if that employee is working on all services then those packages can appear. So please check the employee work hours and assigned services.
Since service work hours and days depend on employee work hours if chosen or assigned employee is not working on some services then the packages can not show since they contain services on which he is not working.
We wish you all the best and hope you have a wonderful day ahead.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
We just got the feedback from our colleagues and they have told us that we have made a test page with no preselected services https://oileanpilates.ie/test-2-0/ . When we select level 1 reformer we get only one package instead of all of them.
The problem is that the other packages have the service "Reformer Mixed Level 1/2" but this service is not in the employee's work hours
This service isn't always on offer, it's a class that is run every so often but we also want it included in the packages when it does run. Is there any way around this?
We're having an issue with packages not showing for their associated services in the front-end.
We have service "reformer class" and there are 6 packages that this service is included in. As of today, when a customer goes to book the service, only one of the package options is being displayed
Thank you for reaching out to us.
Please send us a few screenshots of the settings and show us the exact issue so that we have a better picture of what the issue is.
Looking forward to your reply.
Kind Regards,
Marko Davidovic
[email protected]
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Hi Marko,
So these are the packages that should show up:
On the front-end when a customer goes to book this service, only one package is showing up:
We have had these packages and services set up for the last year and they have been working so this is a new issue but no settings have been changed.
Thanks
Hello again,
We can not deduce anything from your screenshots Im afraid since they does not contain any settings.
It is important to mention that if the selected or assigned employee is not working on some services that are part of the packages then this package cannot show. Only if that employee is working on all services then those packages can appear. So please check the employee work hours and assigned services.
Since service work hours and days depend on employee work hours if chosen or assigned employee is not working on some services then the packages can not show since they contain services on which he is not working.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
We only have one employee on the website so I don't think that's the issue. What settings do you need to see?
All packages are showing when I use the old booking form 1.0?
Hello there,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Looking forward to your reply.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again,
We will take a look at this now and we will reach out to you again on this ticket as soon as we have more information.
Kind Regards,
Marko Davidovic
[email protected]
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Hello again,
We will forward this to our Dev team and as soon as we receive feedback from them we will reach out to you again on this ticket.
Kind Regards,
Marko Davidovic
[email protected]
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Hello again,
We just got the feedback from our colleagues and they have told us that we have made a test page with no preselected services https://oileanpilates.ie/test-2-0/ . When we select level 1 reformer we get only one package instead of all of them.
The problem is that the other packages have the service "Reformer Mixed Level 1/2" but this service is not in the employee's work hours
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Marko,
Thank you for the response.
This service isn't always on offer, it's a class that is run every so often but we also want it included in the packages when it does run. Is there any way around this?
Thanks,
Shauna
Hello again,
You can try creating special days for when this service will be available and then packages can be available also. There is no other way at this time.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables