We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
We would like to offer pre-recorded online courses on or website. Is this also possible with Amelia or do we need an extra plugin for this?
Thank you for your advice.
Hi Astrid,
I hope you are doing well. By default, Amelia doesn't have this option, but I'm thinking about the workaround with the email notifications. Perhaps, you can put a link to online courses (videos), so each time a customer books an appointment, he would get an email with links. Of course, you can set the default appointment status to "pending", so when you pay, you can change it to "approved". Or if you only have the online payment method enabled, they would need to pay in advance.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Astrid,
You are welcome. That makes sense, but other than links, I'm not sure if there are any other workarounds. As always, feel free to reach out to us regarding other questions or issues.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Stefan,
I've installed Learndash on our website. Isn't it possible to connect our customers with our online courses with services or packages? The link to the video's is only accessible for members that payed that specific service.
Would this be a solution? Or do I mis something important in this idea?
Thank you to let me pick your brain ;-)
Kind regards,
Astrid
Hello Astrid,
While Amelia does not have direct integrations with MemberPress and LearnDash, some customers have successfully used them in combination with our plugin. We recommend testing this setup in a staging environment first to ensure compatibility, but we are not able to guarantee how or will work.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Stefan,
Thank you for your quick reply.
Is it possible to share the website from your customer who have been able to combine the plugins? It would be helpful to see, even if it is only the frontend of the site.
Thank you so much!!
Hi Astrid,
Unfortunatelly, we haven't saved the exact ticket nor we don't have the website information, apologies for that. Perhaps, you can contact the LearnDash support directly and ask them for help - https://www.learndash.com/
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables