I am running a small stargazing operation. By definition, the stargazing experiences run during the nighttime. Some of the experiences start before midnight and finish after midnight. For example, start 23:00 and finish 00:30. How can I set the working hours of the employee (myself) to start in the evening and finish in the morning of the next day?
I hope you are doing well. You would need to configure the work hours like this
Basically, this is a workaround. Since the maximum service duration is 24 hours, you won't be able to configure the work hours for a particular day above 00:00. Instead, configuring it to 00:30 for the next day, Amelia will show the timeslot with this time period.
Of course, you need to make sure that the service duration is long enough and the employee work hours can "cover" the service duration.
So if i understand correctly, the timeslots from 22:45 PM should be bookable multiple times by different customers since I see the maximum capacity is /10? In other words, 4 people managed to book this timeslot but now it's not available for booking?
Thanks for having a look at my ticket. Your understanding is correct. On each of my tours I have 10 available spots.
However, for those 3 dates (17/12, 22/12, 27/12) the tours are no longer bookable after only one customer bought the product (2, 2, and 4 spots, resp.). In reality, there should be still 8, 8, and 6 spots available for booking. I am losing potential customers and business.
I have the feeling this has to do with the fact that my tours for those dates go past midnight (10:45pm - 12:15am), and Amelia currently is not well set up for handling this. So far, I haven't had this issue for tours finishing before midnight.
It would be great if you could, please, solve or advise.
I read that your team is observing Armistice Day, which is all good of course.
I'll add a few more screenshots to better document the problem that I am unfortunately experiencing.
You will see that now some people have booked on the tour of 4 December: 4 spots booked, 6 spots still available and bookable through the website. Note that this tour finishes at midnight and doesn't go into the next day.
In contrast: 17, 22, 27 December have many spots available, but they cannot be booked any more.
I also illustrate how I have defined my working hours. If the tour lasts 1.5 hours, I work 2 hours because this also includes 30 minutes buffer time after the service.
Hopefully all this information helps you to, please, come up with a solution.
My apologies for the delayed answer, as you already know, we had Armistice Day yesterday. Thanks for the explanation, I've just realized that I didn't ask for the WP admin credentials. Before that, you can check this - if there is a Google Calendar integration with the employee assigned, please check if those timeslots are perhaps booked on Google Calendar (marked as "busy") . You can also disable the option "remove busy slots" in Google Calendar integration settings and test it out again.
Thanks for the access. I can see that you've configured special days instead of employee work hours, that's ok. in Special Days, I've found the timeslot for 16 Dec to 19 Jan, but your work hours are configured like this
Where it should be configured according to the service duration. Your service duration is 1:30h plus 30 minutes buffer, but this work hour doesn't cover the duration. As you said, it needs to be longer than the service duration (including buffer time). If I change this to 2h in total, for example, I can see all the timeslots offered now
I am trying to catch you before the weekend starts in Europe.
As you can see from the attached screenshots, bookings are coming in for December and January.
Bookings on 4, 11, 17, 18, 22, 27 Dec, 6 Jan.
4, 11 Dec tours finish midnight, have spots available, which are still bookable on the website - just as how it should be.
17, 18, 22, 27 Dec, 6 Jan tours finish after midnight, have many spots available, which are no longer bookable on the website - this is very problematic. Customers who can't book on my website will go the competing operators.
Troubleshooting so far showed that this is not due to a Google Calendar integration, nor is it due to the way working hours are configured.
Please, continue the troubleshooting / debugging effort. I have raised this ticket on 8 November, which is over a week ago. So far, no proper solution has been offered. I am literally losing customers and business.
I saw your message, but it's a specific use case. You are right when you say that it should be bookable more than once, but I'm not sure if it is the timeslot issue or perhaps there is an option that is enabled and we are not aware. I suppose it's an issue with timeslot configuration since this occurred after the configuration??
Hey Team,
I am running a small stargazing operation. By definition, the stargazing experiences run during the nighttime. Some of the experiences start before midnight and finish after midnight. For example, start 23:00 and finish 00:30. How can I set the working hours of the employee (myself) to start in the evening and finish in the morning of the next day?
Thank you,
Hi Sang,
I hope you are doing well. You would need to configure the work hours like this
Basically, this is a workaround. Since the maximum service duration is 24 hours, you won't be able to configure the work hours for a particular day above 00:00. Instead, configuring it to 00:30 for the next day, Amelia will show the timeslot with this time period.
Of course, you need to make sure that the service duration is long enough and the employee work hours can "cover" the service duration.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Sang,
So if i understand correctly, the timeslots from 22:45 PM should be bookable multiple times by different customers since I see the maximum capacity is /10? In other words, 4 people managed to book this timeslot but now it's not available for booking?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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Hi Stefan,
Thanks for having a look at my ticket. Your understanding is correct. On each of my tours I have 10 available spots.
However, for those 3 dates (17/12, 22/12, 27/12) the tours are no longer bookable after only one customer bought the product (2, 2, and 4 spots, resp.). In reality, there should be still 8, 8, and 6 spots available for booking. I am losing potential customers and business.
I have the feeling this has to do with the fact that my tours for those dates go past midnight (10:45pm - 12:15am), and Amelia currently is not well set up for handling this. So far, I haven't had this issue for tours finishing before midnight.
It would be great if you could, please, solve or advise.
Many thanks,
Sang
Hi Stefan,
I know that it is weekend now and so may not receive a reply before Monday.
I just add some more information, so it should be easier for you to investigate.
From the screenshots you can see that
And this, even though it is for exactly the same service with the same global settings.
Hopefully this helps in your troubleshooting.
Have a great day,
Sang
Attached files: Screenshot 2024-11-09 112343.png
Screenshot 2024-11-09 112255.png
Screenshot 2024-11-09 112413.png
Hi Stefan,
I read that your team is observing Armistice Day, which is all good of course.
I'll add a few more screenshots to better document the problem that I am unfortunately experiencing.
You will see that now some people have booked on the tour of 4 December: 4 spots booked, 6 spots still available and bookable through the website. Note that this tour finishes at midnight and doesn't go into the next day.
In contrast: 17, 22, 27 December have many spots available, but they cannot be booked any more.
I also illustrate how I have defined my working hours. If the tour lasts 1.5 hours, I work 2 hours because this also includes 30 minutes buffer time after the service.
Hopefully all this information helps you to, please, come up with a solution.
Many thanks! &
Have a great start to your week,
Sang
Attached files: Screenshot 2024-11-12 034229.png
Screenshot 2024-11-12 034136.png
Screenshot 2024-11-12 034430.png
Hi Sang,
My apologies for the delayed answer, as you already know, we had Armistice Day yesterday. Thanks for the explanation, I've just realized that I didn't ask for the WP admin credentials. Before that, you can check this - if there is a Google Calendar integration with the employee assigned, please check if those timeslots are perhaps booked on Google Calendar (marked as "busy") . You can also disable the option "remove busy slots" in Google Calendar integration settings and test it out again.
Of course, let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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Hello Sang,
Thanks for the credentials, but I'm not able to access your website.
Can you double check and provide the correct URL?
Kind Regards,
Stefan Petrov
[email protected]
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Sang,
Thanks for the access. I can see that you've configured special days instead of employee work hours, that's ok. in Special Days, I've found the timeslot for 16 Dec to 19 Jan, but your work hours are configured like this
Where it should be configured according to the service duration. Your service duration is 1:30h plus 30 minutes buffer, but this work hour doesn't cover the duration. As you said, it needs to be longer than the service duration (including buffer time). If I change this to 2h in total, for example, I can see all the timeslots offered now
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Stefan and Team,
I hope are doing well.
I am trying to catch you before the weekend starts in Europe.
As you can see from the attached screenshots, bookings are coming in for December and January.
Bookings on 4, 11, 17, 18, 22, 27 Dec, 6 Jan.
4, 11 Dec tours finish midnight, have spots available, which are still bookable on the website - just as how it should be.
17, 18, 22, 27 Dec, 6 Jan tours finish after midnight, have many spots available, which are no longer bookable on the website - this is very problematic. Customers who can't book on my website will go the competing operators.
Troubleshooting so far showed that this is not due to a Google Calendar integration, nor is it due to the way working hours are configured.
Please, continue the troubleshooting / debugging effort. I have raised this ticket on 8 November, which is over a week ago. So far, no proper solution has been offered. I am literally losing customers and business.
Best regards,
Sang
Attached files: Screenshot 2024-11-16 010849.png
Screenshot 2024-11-16 010809.png
Screenshot 2024-11-16 010911.png
Hi Sang,
I saw your message, but it's a specific use case. You are right when you say that it should be bookable more than once, but I'm not sure if it is the timeslot issue or perhaps there is an option that is enabled and we are not aware. I suppose it's an issue with timeslot configuration since this occurred after the configuration??
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables