Hey Team,

I am running a small stargazing operation. By definition, the stargazing experiences run during the nighttime. Some of the experiences start before midnight and finish after midnight. For example, start 23:00 and finish 00:30. How can I set the working hours of the employee (myself) to start in the evening and finish in the morning of the next day?

Thank you,

Hi Stefan,

Thanks for having a look at my ticket. Your understanding is correct. On each of my tours I have 10 available spots.

However, for those 3 dates (17/12, 22/12, 27/12) the tours are no longer bookable after only one customer bought the product (2, 2, and 4 spots, resp.). In reality, there should be still 8, 8, and 6 spots available for booking. I am losing potential customers and business.

I have the feeling this has to do with the fact that my tours for those dates go past midnight (10:45pm - 12:15am), and Amelia currently is not well set up for handling this. So far, I haven't had this issue for tours finishing before midnight.

It would be great if you could, please, solve or advise.

Many thanks,

Sang

Hi Stefan,

I know that it is weekend now and so may not receive a reply before Monday.

I just add some more information, so it should be easier for you to investigate.

From the screenshots you can see that

• I got a booking for 1 spot on today's 9 Nov tour; the remaining 9 available spots are still bookable on the website
• the previously mentioned tours in December have plenty available spots left, but are not bookable any more

And this, even though it is for exactly the same service with the same global settings.

Hopefully this helps in your troubleshooting.

Have a great day,

Sang

Hi Stefan,

I read that your team is observing Armistice Day, which is all good of course.

I'll add a few more screenshots to better document the problem that I am unfortunately experiencing.

You will see that now some people have booked on the tour of 4 December: 4 spots booked, 6 spots still available and bookable through the website. Note that this tour finishes at midnight and doesn't go into the next day.

In contrast: 17, 22, 27 December have many spots available, but they cannot be booked any more.

I also illustrate how I have defined my working hours. If the tour lasts 1.5 hours, I work 2 hours because this also includes 30 minutes buffer time after the service.

Hopefully all this information helps you to, please, come up with a solution.

Many thanks! &

Have a great start to your week,

Sang

Hi Stefan and Team,

I hope are doing well.

I am trying to catch you before the weekend starts in Europe.

As you can see from the attached screenshots, bookings are coming in for December and January.

Bookings on 4, 11, 17, 18, 22, 27 Dec, 6 Jan.

4, 11 Dec tours finish midnight, have spots available, which are still bookable on the website - just as how it should be.

17, 18, 22, 27 Dec, 6 Jan tours finish after midnight, have many spots available, which are no longer bookable on the website - this is very problematic. Customers who can't book on my website will go the competing operators.

Troubleshooting so far showed that this is not due to a Google Calendar integration, nor is it due to the way working hours are configured.

Please, continue the troubleshooting / debugging effort. I have raised this ticket on 8 November, which is over a week ago. So far, no proper solution has been offered. I am literally losing customers and business.

Best regards,

Sang

Hi Stefan, Thanks for sending through. I have reverted to version 7.8.2 as you suggested, but that didn't fix the problem. See screenshots. 6 days (and counting) in peak season which are not bookable, and at this rate Amelia is ruining my season. I do appreciate that you admit that this is a bug, but honestly, I feel that Amelia's support could be much better. It's been two weeks now since I've reported the problem, and still there is no real solution. Sang

Hi Stefan,

I have worked with the current version of Amelia, and I also have reverted to previous versions 7.8.2 and 7.7 as you suggested. Unfortunately, I must advise you that they all feature the same bug and don't handle my working hours going past midnight. See screenshots: the same 6 days in peak season have become unbookable, even though there are many remaining available spots, which for those dates are in high demand.

Listen, I get it, not a lot of people work nighttime like me. I'd rather wait for your team of developers to do the proper debugging. But, please, don't send me random 'solutions' that you haven't tested and don't work. I would highly appreciate if I can get a functional bugfix by no later than end of next week. By then it will have been three weeks since I reported the problem.

Best regards,

Sang

Hi Stefan,

This is probably not a matter of configuration, but a matter of coding. I have done enough programming in my life to recognise a bug. Your earlier also admitted that we are here dealing with a bug. So: please, debug. It's likely only one or two lines of code that need to be altered.

Whatever the source of the error - be it configuration or coding -, in practice I have already 8 days (eight !! and counting !!) in peak season which have become unbookable. As already reported earlier, each tour was bookable as it should be, but became unbookable after one only customer booked the service. If this continues in this way, a poor-performing Amelia will be responsible for up to 80% loss of sales in peak season.

So, either you, as the support export, tell me what needs to be changed in the configuration, or the developer's team do some proper debugging.

Sang

Hi Stefan,

I appreciate your continued troubleshooting effort and eliminating the previous versions as a possible solution. I very much look forward to receiving the fix from your developers' team. I have had to turn away some customers already, even though the spots are in theory available. But if the fix can be implemented very soon, then hopefully the damage can be somewhat controlled.

Enjoy your weekend,

Sang

Hi Stefan,

I have installed the fix, and it seems to work. I'll let you know if there are any further issues with the bookings, but for now it seems to be quite promising.

This was much needed. I appreciate your and the developers' action. If this gets me through the peak season well, I can continue being an Amelia user.

Kind regards,

Sang

Hi Stefan,

The booking calendar on the website looks good now, where the dates with available spots are bookable.

However, since I installed the fix, I now find most sections under Amelia 'empty' or unresponsive:

Dashboard, Calendar, Events, Services, Locations, Customers, Finance, Notifications, Custom Fields, Settings, What's New

Working normal are only these three sections:

Appointments, Employees, Customize.

So, one real improvement, but also a big setback. I have tried re-installing the fix, but the results were the same. I'll invite you again as a WP admin user, so you can have a look.

Best regards,

Sang