I was recently (26th of September) charged another year of Amelia, but I didn't request it. While I was investigating why, I realized there was an automatic payment set up. I deleted it. I don't need Amelia for another year, as I don't want to use it anymore, so I would like to request a refund, please.
I was approved for a refund request on the 2nd of October but I still haven't received the transfer. In the email confirmation was mentioned it was needed 5 working days, today is the 15th. Would you please check if everything is fine?
I was recently (26th of September) charged another year of Amelia, but I didn't request it. While I was investigating why, I realized there was an automatic payment set up. I deleted it. I don't need Amelia for another year, as I don't want to use it anymore, so I would like to request a refund, please.
Thank you
Hello Ines,
Thanks for reaching out to us. Let me forward this to the management, and I will get back to you as soon as I have feedback.
Thank you for your understanding and patience.
Kind Regards,
Stefan Petrov
[email protected]
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Hello Ines,
It has been refunded now. As stated, it usually takes 5 - 7 business days for the funds to be processed to your account.
Kind Regards,
Stefan Petrov
[email protected]
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Hello Stefan,
Thank you so so much for your prompt intervention. I appreciate that a lot.
Have a great day!
Warmly,
Ines
You are welcome, Ines.
Have a nice day!
Kind Regards,
Stefan Petrov
[email protected]
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Good evening Stefan,
I was approved for a refund request on the 2nd of October but I still haven't received the transfer. In the email confirmation was mentioned it was needed 5 working days, today is the 15th. Would you please check if everything is fine?
Thank you.
Hello Ines,
I've forwarded this to managment now. They will double-check and as soon as I receive feedback, I will let you know.
Kind Regards,
Stefan Petrov
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Ines,
We are still waiting for the Paddle support to provide the feedback. As soon as I have it, I will forward it to you.
Thank you again for your patience and understanding.
Kind Regards,
Stefan Petrov
[email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Stefan,
Thank you very much for your assistance. Unfortunately, there is no trace of this transaction in my bank statement.
It's been 20 days now...
How can we solve this?
Thank you!
Hello Ines,
We are still checking, but please feel free to continue the conversation on your email. My colleague will provide additional assistance there.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables