I'm having a problem with Amelia's email notifications, so please let me know if you can find a solution!
I use Step-By-Step Booking From 2.0 to accept reservations, but when I set up the system to schedule appointments at the time of package purchase, I do not receive a notification email to the customer and employee after the reservation is confirmed.
I can complete the reservation on Amelia's appointment management page without any problem.
I have set up automatic URL publishing for Zoom, so I am having trouble receiving notification emails for approved appointments.
When I set up the package purchase only and schedule an appointment from My Page after purchase, the customer and employee receive the email with no problem.
In other words, I can set up notification e-mails without any problem, but only when I purchase a package and schedule an appointment at the same time, I do not receive the notification e-mails for the approved appointments.
(By the way, the package purchase completion email is delivered.
In order to reduce the time and effort required by the customer, we would like to make it possible to purchase a package and adjust the schedule at the same time, so that in addition to the package purchase email, the reservation completion email will also be delivered without fail.
I'd like to make it possible for customers to receive a reservation completion email in addition to the package purchase email. If you can think of a way to improve this, I would appreciate it if you could let me know.
Thanks for reaching out to us I hope you are doing well. By default, after the package purchase, no other notification templates except the "package purchased" is sent. This is how it works by default, so only after the appointment is booked via the customer panel, is when the "appointment booked" or "appointment approved" notification sent.
Since there is a "package purchased" template, you can edit this template by adding a placeholder
%package_appointments_details%
You can configure this placeholder by going to here
So, you edit the placeholder here (by adding the other placeholders such as customer information, appointment date / time and etc) and then add the same placeholder in the "package purchased" template.
This is instead of sending "appointment approved" or "pending" or etc.
Hello.
I am a Japanese user
I'm having a problem with Amelia's email notifications, so please let me know if you can find a solution!
I use Step-By-Step Booking From 2.0 to accept reservations, but when I set up the system to schedule appointments at the time of package purchase, I do not receive a notification email to the customer and employee after the reservation is confirmed.
I can complete the reservation on Amelia's appointment management page without any problem.
I have set up automatic URL publishing for Zoom, so I am having trouble receiving notification emails for approved appointments.
When I set up the package purchase only and schedule an appointment from My Page after purchase, the customer and employee receive the email with no problem.
In other words, I can set up notification e-mails without any problem, but only when I purchase a package and schedule an appointment at the same time, I do not receive the notification e-mails for the approved appointments.
(By the way, the package purchase completion email is delivered.
In order to reduce the time and effort required by the customer, we would like to make it possible to purchase a package and adjust the schedule at the same time, so that in addition to the package purchase email, the reservation completion email will also be delivered without fail.
I'd like to make it possible for customers to receive a reservation completion email in addition to the package purchase email.
If you can think of a way to improve this, I would appreciate it if you could let me know.
Thank you.
Attached files: notification email.png
Notification settings.png
Notification settings2.png
Hello MITSUHIRO SUNADA,
Thanks for reaching out to us I hope you are doing well. By default, after the package purchase, no other notification templates except the "package purchased" is sent. This is how it works by default, so only after the appointment is booked via the customer panel, is when the "appointment booked" or "appointment approved" notification sent.
Since there is a "package purchased" template, you can edit this template by adding a placeholder
%package_appointments_details%
You can configure this placeholder by going to here
So, you edit the placeholder here (by adding the other placeholders such as customer information, appointment date / time and etc) and then add the same placeholder in the "package purchased" template.
This is instead of sending "appointment approved" or "pending" or etc.
I hope I explained a bit.
Kind Regards,
Stefan Petrov
[email protected]
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Hello Stefan Petrov,
Thank you for your precise reply.
I was able to solve the problem successfully!
Appreciate your help.
I hope you can help me again if I have any more questions!
Mitsuhiro Sunada
That's great to hear!
I'm glad that I could help.
Of course, the support team is always available for help.
Have a nice day!
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables