We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
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Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I have an issue regarding the display of the wpdatachart & wpdatatable shortcode in the Advanced Tabs tools of the Essential Addons Plugin. This problem occured right after an update of the Essential Addons Plugin. I can't figure a way out for solving the issue.
Can you submit me some ideas ?
Thans in advanced, have a good day !
Hi Conde,
Can you confirm is this a free or premium/paid Plugin/add-on?
If it is a free one, we can try downloading it and to test it for our Tables/charts, but if it is premium, we will probably need access to your Site and WP-Admin in order to inspect the issues.
If that is the case :
Please provide me a WP-admin (administrator) user for your website where this happens,
as well as FTP credentials so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Tanks for your reply but the problem has been solved.
It was coming from the plugin Essential Addons Pro Plugin Update which was generating an error in the conversion of the shortcode in JS & CSS.
Have a good day
Hi Conde,
I am delighted to hear that this has been resolved. Thank you for letting us know.
Anything else that we could assist with, please don't hesitate to create new tickets.
Have a great day! :)
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables