We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3735305
changing the content of the notification from English to Polish after making an appointment
Closed

Comments

  • Piotr Jankowski started the conversation
    September 30, 2024 at 5:07pm

    where should I change the text in the notification text after making an appointment using your template? where to look for it?
  •  1,705
    Uroš replied
    October 2, 2024 at 1:01pm

    Hello Piotr,

    Thank you for reaching out to us.

    Notification templates are not included in the translations mentioned above, so when you access Amelia/Notifications, all templates will be in English. However, if your site is set to German (for example), the de_DE locale will be applied, and Amelia will use the templates you see in Amelia/Notifications, so if you don't translate these, all email notifications will be sent in English.

    In cases like this, DO NOT add your language as a secondary language in Amelia. It is the primary language of your website, and Amelia will use it as a primary language.

    Since your site is configured to your language in WordPress General Settings (German in this example), you only need to translate the templates you see when you land in Amelia/Notifications. The language drop-down you see in the top right is used only for additional languages (so, if the site is in German, you will add English, Spanish, Dutch, etc) through this menu:

    3109574757.png

    So, if you have issues with emails coming in in English, instead of the language your WordPress site is set to, make sure you haven't added your language as the additional language, and translate the templates you see when you land in Amelia/Notifications.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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