Hi, I have a frontend issue with PayPal. On some mobile devices, when users select PayPal as the payment method in Catalog 2.0, the button to proceed to PayPal does not appear on Samsung mobile devices and on Safari mobile. This is a problem because people are unable to complete their payments. Could you help me?
Thanks for reaching out to us. This issue is usually related to caching. Please, clear the browser cache /cookies and also make sure that you clean the WP cache. You can reach out to your hosting provider and ask them to do a deep cache clean.
Hi, I have a frontend issue with PayPal. On some mobile devices, when users select PayPal as the payment method in Catalog 2.0, the button to proceed to PayPal does not appear on Samsung mobile devices and on Safari mobile. This is a problem because people are unable to complete their payments. Could you help me?
Hello varia,
Thanks for reaching out to us. This issue is usually related to caching. Please, clear the browser cache /cookies and also make sure that you clean the WP cache. You can reach out to your hosting provider and ask them to do a deep cache clean.
Of course, let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Stefan, I did as you suggested. I'll leave the ticket open so that if users report the issue again on mobile devices, I can let you know, okay?
Hi Varia,
No problem of course. But, please note that tickets are closed automatically after a week, but you can reply and it will automatically reopen.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables