Why would a service whose general setting set as default APPROVED set the appointment to PENDING status. I am trying to understand what logic is in place to have an appointment go to pending when default is approved. All appointments for service we want booked should be approved. We do not want pending for these services. Could you please explain or point me to an explanation as to what dictates the different status's being applied.

Further info:

the service is set Minimum Capacity - 1 Maximum Capacity - 2

the service Default Appointment Status is set to Approved

the overall settings for appointments is:

Allow booking above maximum capacity - OFF

Allow booking below minimum capacity - ON

We generally have 2 slots available for an service that can be booked on any of the available timeslots

Hi yes the status set is Approved yet it goes pending. On the employee the spots is 2 and 2 as that employee can handle 2 people booking that event.

The services has a minimum of 1 and maximum of 2 

Thanks for your reply. I have attached the employee section i was mentioning.

We want to have a service available that allows 2x spots to be filled with an approved status for that employee.

All services we have operate this way. Multiple days of availability but only 2 spots available to book at each timeslot on each day. I have also attached the service which has minimum of 1 and max of 2 and status default set to approved.

I am just not understanding how the employee spots relates to the service capacity in relation to enabling a service timeslot to be able to be booked status approved with 1 or 2 customers.

thanks you for any help clarifying this for me